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1.When receiving service requirements from a client, our in-house team will first analyze <br />the request and then come up with the best solution for performi <br />website in our staging/testing environment. <br />2.After completing the changes, our quality assurance staff will conduct testing of all the <br />updates to make sure that changes are consistent with the existi <br />there are no programming bugs. <br />3.After our quality assurance tester confirms the updates, we tran <br />staging/testing environment to the live server. <br />Our three-step procedure assures quality service, efficiency, and on-time delivery. We are <br />committed to our clients, offering an expedient turnaround time <br />simple graphics modifications to the website. <br />At Vision Internet we stand behind our clients and can provide y <br />While most of our clients have an internal point person who answers staff’s basic how-to <br />questions about content editing using the content management sys <br />Internet to answer more advanced support to the internal point p <br />support questions include how to perform advanced tasks, configu <br />some organizational need in the best way possible. <br />In all cases, Vision Internet is able to address your technical and/or operational needs. You will <br />be assigned a service support person who will serve as your first level of support and manage <br />any needs you may have. Continual monitoring of your site is pro <br />finding solutions to any unexpected problems. For issues that oc <br />emergency staff support is provided 24 hours a day, 7 days a wee <br />Website Hosting <br />For over fifteen years, website hosting has been an integral par <br />our business as an Internet Service Provider (ISP) offering full <br />hosting. As the business evolved, we developed our relationship with CoreSite and Cogent, a <br />global network provider, which enables us to provide comprehensive hosting solutions for our <br />clients. We have our own co-location suite within a secure, state-of-the-art facility. <br />Our hosting services include: <br />Unlimited disk space for website <br />Unlimited bandwidth for website (over a 100 Mbps digital line) <br />Power failure equipment including battery backup <br />Redundant generator backup <br />Full climate control <br />Cisco routers and Raid 5 <br />Firewall protection <br />24 hour monitoring <br />Security access via ID, fingerprint scanner, and key card <br />Microsoft Windows Server 2003 or 2008 <br />Microsoft SQL Server 2005 Standard <br />Monthly web usage statistics reports <br />Fixed IP address for the website <br />Daily onsite and offsite backups <br />Page 26 <br /> <br />