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6. ANNUAL REPORTING AND PROMOTIONAL ACTIVITIES 6.01. Monthly and Annual Materials Reports The Contractor will submit to the City monthly reports and annual reports dealing with the City’s recycling program. At a minimum, the Contractor shall include in each report the following information: 1.Gross amounts of materials collected, by recyclable material (in tons) 2.Net amounts of materials marketed, by recyclable material (in tons) 3.Amounts stored, by recyclable material, with any notes as to unusual conditions (in tons) 4.The markets generally used for the sale of recyclables 5.Amounts of process residuals disposed (in tons) 6.Revenue share credits back to the City (if any) 7.Total number of stops 8.End Market Certification as specified in 7.06 9.Monthly reports shall be due to the City by the 15th day of each month Annual reports shall be due by January 31. The Contractor will be encouraged to include in its annual report recommendations for continuous improvement in the City’s recycling program (e.g., public Examples of monthly and education, multifamily recycling, etc.). annual reports shall be included with the Contractor’s proposal. 6.02. Customer Relations Report Annually the Contractor shall provide the City with 1.A list of all customer complaints, including a description of how each complaint was resolved. 2.A list of all addresses where education tags were left for residents and why the tags were left. 3.A list of all missed pick ups reported to the Contractor. 6.03. Annual Report to Multiple Family Dwelling (MFD) Owners The City’s Contractor shall provide an annual report by January 31 of each year to the MFD owners served by the City’s contractor. A copy of each report to the MFD owners shall also be submitted to the City. The report shall contain, at a minimum, the following information: 25