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1604 h. An AVL interface fails to process updates for over 50% of units. <br />1605 i. A mobile interface (MDT or MDC) repeatedly fails to process incident or status change information. <br />1606 j. A Standard CAD to External System Incident Data Transfer Interface License (RMS) is down. <br />1607 <br />1608 D. Inform IQ, Browser and GISLink: <br />1609 a. There are no Urgent Priority (Priority 2) issues for these products. <br />1610 <br />1611 <br />1612 <br />1613 Additional Information: <br />1614 <br />1615 Disaster Recovery and Training CAD/Mobile Systems do not generally qualify for after Normal Customer Services Hours <br />1616 support. This would change if the Production System has failed over to the Disaster Recovery System or following a test <br />1617 failover, and it is inoperable for more than one (1) business day, TriTech will work to resolve the problem. <br />1618 <br />1619 A. Modifications to installed TriTech CAD /Mobile Licensed Software that operates with State and National Criminal <br />1620 Justice Information Systems (State CJIS/NCIC) systems to accommodate Government Mandated Changes dictated <br />1621 by State and Federal agencies having authority over these programs. <br />1622 <br />1623 <br />CAD and Mobile Data Agreement Ramsey County and User Members Page 47 of 48 <br />