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16. Have you had any in- person, phone or email contact with an employee of the City of New Brighton within the last 12 months (including police, receptionists, planners or any others)? 0 No 4 Go to Question 19 0 Yes 4 Go to Question 17 17. Was your most recent contact by phone, in person or via email? (Please select only one type.) information about city issues, services and events. 0 Phone 0 In person 0 Email 0 Not sure Major source Minor source 18. What was your impression of the employee(s) of the City of New Brighton in your most recent contact? (Rate each characteristic below.) 2 3 Local newspapers .................................................... ............................... Excellent Good Fair Poor Don't know Knowledge................................................................ ..............................1 2 3 4 S Responsiveness /follow up ....................................... ............................... 1 2 3 4 S Courtesy................................................................... ............................... 1 2 3 4 S Waiting time for service .......................................... ............................... 1 2 3 4 S Overallimpression ................................................... ............................... 1 2 3 4 S 19. Please indicate whether you currently use each of the following as a major source, minor source or not a source of information about city issues, services and events. Major source Minor source Not a source City of New Brighton Newsletter .............................. ..............................1 2 3 Local newspapers .................................................... ............................... 1 2 3 City Web site (www.ci.new- brighton.mn.us) .......... ............................... 1 2 3 CableTV ................................................................... ............................... 1 2 3 Socialmedia .............................................................. ..............................1 2 3 Friends /neighbors ................................................... ............................... 1 2 3 Printed flyers, brochures or public postings ............. ..............................1 2 3 Annual New Brighton Town Hall meeting ............... ............................... 1 2 3 New Brighton neighborhood meetings ................... ............................... 1 2 3 20. Please indicate how likely you would be in the future, if at all, to use each of the following sources to receive information about City government? Very likely Somewhat likely Not likely at all City of New Brighton Newsletter .............................. ..............................1 2 3 Local newspapers .................................................... ............................... 1 2 3 City Web site (www.ci.new- brighton.mn.us) .......... ............................... 1 2 3 CableTV ................................................................... ............................... 1 2 3 Emailsfrom the City ................................................ ............................... 1 2 3 Text messages or social media (Facebook, etc.) from the City .............. 1 2 3 Regular mail from the City ....................................... ............................... 1 2 3 Annual New Brighton Town Hall meeting ............... ............................... 1 2 3 New Brighton neighborhood meetings ................... ............................... 1 2 3 21. How familiar are you, if at all, with the New Brighton Exchange project? 0 Very familiar 0 Somewhat familiar 0 Not at all familiar 22. Please rate each of the following aspects of communication about the New Brighton Exchange project. Excellent Good Fair Poor Don't know Quantity of information provided ............................ ..............................1 2 3 4 S Usefulness of information in the newsletter and on the Web site (www.newbrightonexchange.com) ..................... ............................... 1 2 3 4 S Presentations being made at the annual neighborhood meetings and Town Hall meeting ........................................ ............................... 1 2 3 4 S Information in enough places .................................. ............................... 1 2 3 4 S Page 4 of 5