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Regular City Council Meeting Monday,January 13, 2014 Page 19 proximately 29 minutes long, given that it was considerably shorter than the re- cent City of Shoreview survey of 42 minutes. Councilmember McGehee opined that she was very impressed reading the Shore- view survey done at the same time as the City of Roseville's Cobalt survey; fur- ther opining that it contained much more useful information than the Cobalt sur- vey. Councilmember McGehee stated that she would personally support a pro- gram surveying the citizens every 2-3 years as a measuring stick for service deliv- ery; and opined that she favored the phone interview due to the finer detail availa- ble and willingness of people to share more information. Councilmember Laliberte questioned the Decision Resources firm's potential lon- gevity, opining that she would be in favor of choosing a vendor and sticking with them with consistent questions and improvement measurements. While preferring the data obtained by Decision to that of Cobalt, Councilmember Laliberte ex- pressed an interest in determining the potential longevity of the Morris Leather- man firm over the long-term. Mr. Bowman advised that one of the principals with Decision Resources had stepped down to pursue other interests, and Mr. Leatherman who had been in a higher capacity and not previously reflected with Decision Resources, had stepped into that principal role. Mr. Bowman advised that he couldn't determine the viability or longevity of the firm, other than to say they were locally based and had a very good following in the metropolitan area for a number of years, and one of the few firms still performing phone surveys. From a personal perspective, Mr. Bowman advised that he had found them to be very responsive to staff questions; and given their penchant for phone surveys, could complete the process in a more compressed time period than mailed surveys, and were prepared to assist the City with this survey. Councilmember Willmus expressed his personal preference for an oral or phone survey, in addition to sticking with a vendor used in the past and allowing the City to use their services once again. Councilmember Willmus opined that the City could still make some comparisons to questions and results from the 1998 survey as relevant during that period of time; and update the survey as indicated and ac- cording to prevailing issues at any given time (e.g., solid waste issues). Coun- cilmember Willmus suggested a core body of consistent questions, with a subset of questions based on preliminary answers, and allowing for some flexibility that is not found in written surveys. Councilmember McGehee noted that Decision Resources had been used widely in the metropolitan area, allowing availability of that data and comparisons of core questions locally.