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2014_0609_CCpacket
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2014_0609_CCpacket
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1. Billing Type - Monthly <br />2. Delivery Price Notes/Remedy <br />a. The Recipient will compensate the Provider for services rendered in the monthly amount <br />listed in the attached Exhibit A: Cost of Services. <br />b. The financial terms of this order will be reviewed annually and appropriate cost adjustments <br />made to reflect increases in labor, licensing or equipment necessary to carry out the service terms of <br />the task order. <br />a Changes to the service units will incur an immediate adjustment to the delivery price. <br />d. Equipment required for the sole use of the Recipient will be assessed as a nonrecurring <br />charge ("NRC") due within 30 days of the receipt of the equipment. The NRC listed in this task order <br />is an estimate based on current equipment and licensing costs and is subject to change. <br />Task Details/Scope of Work <br />The Provider shall assign qualified employees to perform telephony related technical services <br />required by the Recipient. These services include the following: <br />a. Support of the Cisco IP telephony equipment owned by the Recipient. <br />b. Access to the Providers Cisco IP telephony control equipment. <br />c. Access to the Public Switched Telephone Network (PSTN) through shared voice gateway <br />servers. <br />4. Assumptions and Constraints <br />Delivery of services requires the Recipient to maintain the necessary IP transport connection between <br />the Provider's telephony equipment and the Recipient's IP network. This includes, but is not limited <br />to, subscribing to IP transport services through the Anoka/Zayo Fiber Network or an alternative IP <br />network recommended and approved by the Provider. <br />5. Task Communications/Management/Reporting <br />6. Quality/Measures/Remedy <br />Support of systems is generally within normal working hours of 8:00 a.m. unti15:00 p.m. Monday <br />through Friday. However considerations will be made for emergency situations and system upgrades <br />which would require off hours support. <br />The Recipient waives and releases the Provider from any liability for personal injury or property <br />damage as a result of any failure of the Provider's Telephony equipment, for whatever reason, <br />including, but not limited to, software, hardware, telephone, frame relay services, or other related <br />equipment. <br />7. Duration <br />Perpetual monthly agreement until terminated by either party. <br />INFORMATION TECHNOLOGY SHARED SERVICE AGREEMENT TASK ORDER 14-01CV Page 2 of 3 <br />
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