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34 In the Comcast Franchise Onl Section 32—Grantee will protect, alter, relocate, etc., lines on thirty (30) days written notice from City. If public funds are available to any other user of the ROW, City will notify Grantee of funds and make them available to the Grantee. Section 53 (ii)-- No such information request shall be initiated unless there is a reasonable basis for inquiring as to compliance, such as customer complaints about the subject matter of the inquiry, the failure to provide reports on the subject matter as required by other sections of this Franchise Agreement, or marketing or other communications from the Grantee indicating noncompliance. Section 5.3 (iii)— In the interests of cost savings and efficiency, prior to serving an information request upon the Grantee, the City shall contact Grantee's local representative to discuss the subj ect matter of concern to determine whether a prompt and informal solution is available (i.e., Grantee is able to satisfactorily explain why there is no violation or is willing to cure the alleged noncompliance). Section 53 (iv)— To expedite the review process and to avoid prolonged disputes, prior to distributing or publishing the results of an the review, the City shall afford Grantee a minimum of 15 business days to review the draft results and to respond to the findings therein so that the reviewer may take into consideration any additional infarmation Grantee provides. Section 5.3 (v)— Grantee shall be provided with advance written notice of any meeting at which the results of the audit or review will be presented and shall be afforded an opportunity to respond to the results in writing and in person at any such meeting. Section 5.4-- Procedures Required to Initiate Audit/Review or Information Request. Because audits/reviews and information requests can be time consuming and expensive for the City and Grantee, prior to commencing a franchise fee or PEG fee audit or review or an information request as set forth in the subsections above: (il The Citv staff or desi�nee wantin� to initiate the audit/review or information Initial Assessment 5-27-14