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Greater Minneapolis Metropolitan Housing Corporation Success Measures of the Housing Resource Center GMMHC's Resource Center's points to seven success measures: accessible, comprehensive, action oriented, high quality, filling the gaps and technical assistance and commitment. 1. Accessible. Service is free; there are no initial intake requirements that put people off. The office keeps convenient hours; staff is competent, friendly, well organized and willing to visit people in their homes. 2. Comprehensive. Services offered are problem specific. All housing related problems are tackled; no one is immediately turned away or referred without follow-up. The focus is on the need of the individual not on the requirements of a specific program. 3. Action oriented. Solutions can be implemented immediately - Customers take home information, applications can be filled out on the spot, payments are calculated relating to loan options and appointments are made for construction evaluation or homeowner counseling. 4. High quality. GMMHC staff only uses those programs that work well. Programs that do not meet the needs of the customers are not recommended. 5. Gaps are filled. Ongoing assessment of existing programs is made and suggestions for filling the gaps are presented to each funding agency. 6. Technical assistance. Construction assistance is the missing link in most rehabilitation efforts. A project manager, with an architecture or contractor training, is provided to evaluate the physical condition of the home, explain what is required, provide advice on design, write up a suggested scope of work, teach each owner how to obtain bids, suggest reputable contractors, evaluate bids received and monitor the construction. 7. Commitment. Center staff are qualified and committed to successful outcomes, with both technical and communication expertise. They are advocates and experts in their respective fields. Staff educates themselves on the dynamics of a neighborhood or community - differences in occupancy, housing types, buyer preferences - and are experts in determining the value of replacing and/or renovating substandard homes. The primary beneficiaries of participation with GMMHC are: 1. Roseville homeowners who finally make the improvements they dreamed of because they have access to the technical expertise. 2. Roseville neighborhoods where deteriorating properties have been fixed up. 3. New homeowners who have more acceptable affordable choices in quality housing. 4. Roseville renters who want to become owners but didn't know how. 5. Roseville seniors who need to sell their home and are unsure how to begin both selling their home and finding alternate housing.