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<br />GEORGEFRAMBO <br />2509 Pearson Parkway <br />Brooklyn Park MN 55444 <br />(763) 560-6358 <br /> <br />OBJECTIVE <br />Seeking a CWTency Exchange License tmder the provisions of Minnesota Statute chapter 53A. <br /> <br />QUALIFICATION <br />With more than ten years experience in the customer service industry. Received a Bachelor of Science Degree <br />in 1995 from the Rochester Institute of Technology in New York where I was a recipient ofa Time Warner Co. full <br />academic scholarship. Participated in two franchise training sessions and qualified to own and operate a CWTency <br />Exchange like United Check Cashing. Ability to tap into over 30 years of franchisor management experience. <br /> <br />EXPERIENCE <br />Merrill Corporation, 1515 Energy Park Drive, St Paul MN lan 2000 - February 2002 <br />Project Manager <br />. Directed production of Security and Exchange Commission (SEC) documents and all Edgar electronic filings. <br />. Facilitated client's in-house, customer interface over the telephone and in person to tmderstand job specification. <br />. Served as printing expert, determined schedules informed customers of progress and resolved client issues. <br />. Monitored job progress, ensured that appropriate information regarding job was capture for accounting, <br />customer services analytical and marketing purposes, and instructed all other departments in the live of a job. <br />. Promoted company in client interaction liaises with sales/corporate clients and production in all aspects of a job. <br /> <br />JAPS OLSON CO, 7500 Excelsior Blvd. St Louis Park, MN April 1997 - Jan 2000 <br />Computer Services Representative <br />Coordinated ail phases of Direct mail production through the in-house service bureau, imaging and mailing. <br />Directed annual production of well over 100+ million direct mail pieces for major credit card acquisitions <br />and other financial institutions with combined annual sales in excess of $10 - $12 million. Increased customer <br />retention, exceeded customer expectation and adopted customer satisfaction as the number one priority. <br />R&D Coordinator <br />Participated in a leading-edge technology R&D in the implementation of on-demand digital variable data <br />printing adopting Xeikon and VariScript digital technologies. <br /> <br />JFB & Sons Lithographers Inc., West Babylon, New York Aug 1995 - Nov 1996 <br />Production Planner/Customer Service Representative <br />Coordinated all phases of print manufacturing through finishing and shipping. <br />Provided customer service, produced business forms, catalogs, magazines and annual reports. <br />Provided daily production and press schedules, billing, and quality control. <br />. Maintained and retrieved manufacturing records and using Programmed Solution Inc. management system. <br /> <br />TIME INC., A TIME WARNER CO., New York Summer 1993 & 1994 <br />Production Coordinator - Transmission Group <br />Provided teclmical SUppOlt to Edit Production, Imaging and all remote-printing plants. <br />. Setup queues and group on Scitex Whisper and established links via ethernet. <br />Transmitted electronic lmd digital magazine IY-'....ges to all international and domestic pri_'1ting <br />plants within Time Inc. network and maintained worldwide communication links. <br /> <br />New York City Ta.xi & Limousine Commission July 1987 - Jan 1992 <br />Independent Cab Operator <br />Provided public service to the New York City residents as a licensed Cab operator with the New York <br />City T &LC Yellow cab operator. <br /> <br />EDUCATION <br /> <br />ROCHESTER INSTITUE OF TECHNOLOGY, Rochester, NY <br />.Bachelor of Science degree in Pr'Il1tIng Management <br />University of Maryland University College, MS in E-Commerce <br /> <br />Summer 1995 <br /> <br />Present <br />