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2015_0323_CCpacket
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2015_0323_CCpacket
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4/16/2015 2:27:38 PM
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3/19/2015 2:01:19 PM
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Attachment A <br />warranty, should the Client decline these recommended tools, certain levels of service and warranty may <br />not guaranteed. <br />6. Remote Accessibility. <br />Granicus leverages remote access tools such as Logmein for installation <br />and ongoing maintenance of Granicus software. These tools are designed to provide Granicus technicians <br />with necessary information to diagnose and resolve software problems. Should the Client decide to <br />decline these remote tools, Granicus cannot guarantee optimal level of service due to limited access to <br />Granicus Hardware. Client understand that should they decide to use internal methods of access, such as <br />VPN, Client may need to assist Granicus technicians for remote accessibility during business hours as <br />well as after hours in the event Granicus technicians are unable to access remote Granicus systems. <br />Purchased Hardware Warranty <br />7.. For Hardware purchased from Granicus by Client, Granicus <br />will provide to Client a three (3) year warranty with respect to the Hardware. Within the three (3) year <br />warranty period, Granicus shall repair or replace any Hardware provided directly from Granicus that fails <br />to function properly due to normal wear and tear, defective workmanship, or defective materials. <br />Use of Non-Approved Hardware <br />8.. The Granicus platform is designed and rigorously tested <br />based on Granicus-approved Hardware. In order to provide the highest level of support, Granicus <br />requires the use of Granicus- <br />provide all clients with the same level of customer care and continuous software upgrades, Granicus does <br />not make any guarantees or warranties whatsoever in the event Client uses non-approved hardware. <br />Client shall not install any software or software <br />Client Changes to Hardware Prohibited. <br />9. <br />components that have not been agreed upon in advance between client and Granicus technical <br />staff. <br />does not make any guarantees or warranties whatsoever regarding the Hardware in the event Client <br />violates this provision. <br />\[end of Hardware Exhibit\] <br /> <br />0 ¦¤ <br />ΐΑ <br /> <br />
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