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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 Attachment B DRAFT Regular City Council Meeting Monday, May 11, 2015 Page 27 mary says staff's desire is to move toward operational excellence, which she found in direct conflict with her notes and recollection. Ms. McCormick opined that clearly the move was for staff and the City Council to move toward customer intimacy, not operational excellence, as was being portrayed in this report. Based on the ranking in Mr. Rapp's report, and in her watching the video again to make sure his summary was accurate, Ms. McCormick noted his verbal summary was for the City to move toward a culture of collaboration and custoiner intimacy, with no one contradicting him then, and obviously therefore, not in error. Ms. McCormick noted her frustration stemmed from residents attending and lis- tening because they cared, and then even though things may be delayed, when they come out, such as this report, they are in direct opposition to what was heard previously. Ms. McCormick expressed appreciation for the City Council's will- ingness to make public information available, and thanked City Manager Trudg- eon for his commitment toward those efforts and the City Council for their efforts towards transparency. However, Ms. McCormick questioned if everyone was ac- tually on the same page in this matter. In his review tonight of the summary report, Mayor Roe concurred with Ms. McCormick that it appeared incorrect. City Manager Trudgeon apologized and advised he would check it out. If it is in error, Ms. McCormick questioned how the results affected the credibility of the report. Mayor Roe eXpressed his hope that by fixing it, it would serve to establish that credibility. Diane Hilgren (SP?), Bayview Drive Ms. Hilgren agreed that she was a citizen, not a customer, and having reviewed the meeting notes from the Retreat, expressed her trouble in being called a cus- tomer. Along with the efforts of the CEC and HRC, Ms. Hilgren noted that everyone was trying to change culture, and it could often talce a long time. In the City Council using verbiage to describe things, Ms. Hilgren opined that it often came across that residents were customers and the City was a business, which she did not find true. Ms. Hilgren opined that the City was an entity, and the CEC was trying to be a proponent of having people look at becoming better and more involved citi- zens, even though the road may be bumpy and some things difficult to achieve. Ms. Hilgren encouraged the City Council to give this more time, and send this document to its advisory commissions and the public, since their input also had value. Ms. Hilgren opined that this was an amazing document, and she gave cred-