2016-01-26_PWETC_AgendaPacket - Laserfiche WebLink

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1. A list of all customer complaints, including a description of how each complaint was resolved. 2. A list of all addresses where education tags were left for residents and why the tags were left. 3. A list of all missed pick ups, and partial dumps, reported to the Contractor. 6.03. Annual Report to Multi -unit dwellings (MUD) Owners The City's Contractor shall provide an annual report by January 31 of each year to the MUD owners served by the City's contractor. A copy of each report to the MUD owners shall also be submitted to the City. The report shall contain, at a minimum, the following information: 1. Name of owner, building manager and contact information (mailing address, phone numbers, e-mail, etc.) 2. Street address of each MUD served. 3. Number of dwelling units for each MUD. 4. Description of collection services made available to occupants, including number of MUD recycling stations, number of MUD recycling containers, location of stations and dates of collection. 5. Description of public education tools used to inform occupants of availability of services. 6. Tonnage estimates for each building. 7. Recommendations for future improvements (e.g., specific public education tools). An exmaple of the Contractor's annual report to MUD building owners shall be included with the proposal. 6.04 Annual Performance Review Meeting to Discuss Recommendations for Continuous Improvement Upon receipt of the Contractors annual report, the City shall schedule a meeting with the Contractor and the City's Public Works Environment and Transportation Committee. The objectives of this meeting will include (but not limited to): • Review Contractor's annual report, including trends in recovery rate and participation. • Efforts the Contractor has made to expand recyclable markets. • Review Contractor's performance based on feedback from residents to the Committee members and/or City staff. 25