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• 24/7/365 availability <br />• Repairs made only by licensed, local area contractors <br />• Affordable rates and multiple payment methods <br />Mr. Culver further reported that premium rates covered both sanitary sewer and <br />water service lines, with separate premiums for each, totaling approximately <br />$14/month. Mr. Culver noted that the company also provided homeowners — for <br />an additional premium — in-home coverage of their indoor plumbing. <br />Mr. Culver suggested further investigation by the PWETC if they were interested, <br />and listed other communities in the State of Minnesota that this firm works with, <br />including the City of St. Louis Park who "offers" this premium coverage option. <br />During his initial look, Mr. Culver clarified that the City's "partnership" would <br />basically involve the city sanctioning them, with the city having no apparent <br />liability if called by a resident, with the city referring the caller to the company; and <br />beyond that, it would be like any other permitted improvement for a homeowner, <br />with contractors needing to pull a permit and be subject to applicable city <br />inspections. Mr. Culver noted that, even if the PWETC found this option viable, <br />the City Council would have the final say, and need to maintain scrutiny of the firm <br />and follow-up with residents for individual customer satisfaction based on their <br />experience if the city listed this company on its website and promoted it, it would <br />want to ensure it was working for residents. Mr. Culver reported that his phone call <br />with a representative of the firm indicated their coverage offered in 200 cities at <br />this time; and emphasized that this would be voluntary on the part of a residential <br />property owner for coverage. While not providing commercial coverage, Mr. <br />Culver further reported that the firm apparently provided coverage for multi -family <br />buildings of up to 8 units, noting that coverage for larger buildings would create <br />more complexities due to most having larger service lines. <br />Mr. Culver noted that the intent for the October PWETC meeting was to have a <br />similar overview and initial discussion on the water system, the group may wish to <br />have a representative of this firm attend that meeting. <br />By consensus, the PWETC asked staff to contact the company to arrange their <br />attendance and brief presentation of their services at the October PWETC meeting <br />if available. <br />Between now and then, Mr. Culver advised that he would follow-up with cities <br />currently using this service and their experience with resident claims and other <br />components of this coverage. <br />Specific to water lines and for the PWETC's information, Mr. Culver reported that <br />he asked the firm's representative if they covered frozen service lines. Mr. Culver <br />advised that the representative stated that until a few years ago, they didn't cover <br />thawing of frozen services, but do so now. Mr. Culver questioned how that could <br />work for the firm if experiencing a winter similar to that 2 years ago and the number <br />of frozen service lines, but noted it would be up to the firm to arrange for contractors <br />Page 6 of 13 <br />