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<br />EXHIBIT D - Continued <br /> <br />. <br /> <br />3. Repair and Maintenance <br />A. Company will provide a repair force of technicians capable of responding <br />properly to all requests for service by I-Net Users and available on a 7 X 24 <br />X 365 basis. <br /> <br />B. Under normal operating conditions, the initial page to the technician on call <br />will be within a 10 minute time frame. Barring situations that are outside <br />the control of the Company (i.e., physical damage to the network caused by <br />third parties not under the control of the cable company, weather related <br />restrictions, etc.), the company will continue to work on a service problem <br />until it is resolved and complete its resolution of such problem within eight <br />(8) hours, ü resolution of such problem is within control of company. <br /> <br />C. Fiber may be incorporated, where necessary, to reduce amplifier cascades to <br />meet peñormance standards. Where possible, fiber nodes may be located <br />within the building or facility of the I-Net user. <br /> <br />D. I-Net Users will be notified at least seven days in advance of any scheduled <br />maintenance that will interrupt service on the I-Net, unless I-Net Users <br />agree to waive such time frame. Where possible, such maintenance will be <br />scbeduled at times of low usage. <br />