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i <br /> 2. Interruption of Service. The Grantee shall interrupt service only for good cause <br /> and for the shortest time possible. Such interruption shall occur during periods of minimum use <br /> of the System. If service is interrupted on all cable channels for a period of more than forty eight <br /> (48) hours, Subscribers shall be credited pro rata for such interruption. Outages for shorter time <br /> periods may be credited upon customer request following notification of the outage. <br /> 3. Technical Standards. The technical standards used in the operation of the System <br /> shall comply, at minimum, with the technical standards promulgated by the FCC relating to <br /> Cable Systems pursuant to Title 47, Section 76.601 to 76.617, as may be amended or modified <br /> from time to time,which regulations are expressly incorporated herein by reference. <br /> 4. Special Testing. <br /> a. The City/Commission shall have the right to inspect all construction or <br /> installation work performed pursuant to the provisions of the Franchise. In addition, the <br /> City/Commission may require special testing of a location or locations within the System <br /> if there is a particular matter of controversy or unresolved complaints regarding such <br /> construction or installation work or pertaining to such location(s). Demand for such <br /> special tests may be made on the basis of complaints received or other evidence <br /> indicating an unresolved controversy or noncompliance. Such tests shall be limited to the <br /> particular matter in controversy or unresolved complaints. The City/Commission shall <br /> endeavor to so arrange its request for such special testing so as to minimize hardship or <br /> inconvenience to Grantee or to the Subscribers caused by such testing. <br /> b. Before ordering such tests, Grantee shall be afforded thirty (30) days <br /> following receipt of written notice to investigate and, if necessary, correct problems or <br /> complaints upon which tests were ordered. The City/Commission shall meet with <br /> Grantee prior to requiring special tests to discuss the need for such and, if possible, <br /> visually inspect those locations which are the focus of concern. If, after such meetings <br /> and inspections, City/Commission wishes to commence special tests and the thirty (30) <br /> days have elapsed without correction of the matter in controversy or unresolved <br /> complaints, the tests shall be conducted at Grantee's expense by a qualified engineer <br /> selected by City/Commission and Grantee, and Grantee shall cooperate in such testing. <br /> Grantee shall not be required to pay for the special tests where Grantee can show to the <br /> City/Commission's reasonable satisfaction that it performed its own tests and undertook <br /> corrective action to remedy the problem. <br /> 6. Drop Testing and Replacement. Drops and passive equipment shall be inspected <br /> by Grantee during Installations to assure the Drop and passive equipment can provide reliable <br /> Cable Service to Subscribers. Drops shall be maintained in compliance with applicable safety <br /> and technical regulations and replaced when necessary to do so. <br /> 7. FCC Reports. The results of any tests required to be filed by Grantee with the <br /> FCC shall upon request of City also be filed with the City or its designee within ten (10) days of <br /> the conduct of such tests. <br /> 13 <br />