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Excellent <br />26272428272936373630 <br />Very Good <br />1010121010 <br />89757 <br />Good <br />8792331013 <br />Number of responses by question: <br />Fair <br />3113220100 <br />yyyy) <br />Answer <br />No <br />901 <br />- <br />dd <br />Poor <br />- <br />0013111111 <br />End Date (mm <br />Number of Responses <br />No <br />31 <br />53 <br />This report shows the results of surveys sent to customers after a claim has been completed <br />94.44% 86.22% <br />Yes <br />206 <br />31144145 <br />Does this warranty positively influence your opinion of <br />Customer Satisfaction Surveys <br />a)Ease of getting through to service representative <br />Would you recommend this program to others? <br />scheduled appointment <br />Overall Satisfaction with this service experience <br />Customer Satisfaction Survey Results <br />Excellent, Very Good, and Good Rating: <br />b)Convenience of scheduled appointment <br />Knowledge of service representative <br />5-1-2015 <br />a)Promptness of contractor's callback <br />b)Courtesy of service representative <br />Excellent and Very Good Rating: <br />e)Professionalism of contractor <br /> to <br />Site Service Experience <br />f)Quality of work preformed <br />c)Promptness of meeting <br />5-1-2013 <br />d)Courtesy of contractor <br />Telephone Experience <br />yyyy) <br />Number of Surveys: <br />Number of Claims: <br />- <br />Date range selected: <br />dd <br />- <br />Begin Date (mm <br />Comments? <br />the city? <br />- <br />On <br />c) <br /> <br />