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Table of Contents (continued) 3.5 Publicity, Promotion, and Education...........................................................................17 3.6 City Shall Approve Contractor's Public Education Literature....................................17 3.7 Contractor's Customer Service Call Center Staff........................................................18 3.8 Accuracy of Call Center Responses.............................................................................18 3.9 Annual Work Plan........................................................................................................18 3.10 Outreach to Low Participating Communities ........................... .............................19 3.11 Outreach Using Electronic Communications ....................... ..... ........................19 4 Materials Processing and Marketing........................................................................20 4.1 Processing Facilities Must Be Specified....................................................20 4.2 Lack of Adequate Market Demand .......................... ............ ................20 4.3 Estimating Materials Composition as Collected ..... ............... ................21 4.4 Estimating Process Residuals ....................... ....... ...................... ................21 4.5 Performance Monitoring ........................... ..............21 ......................................... 4.6 End Market Certification ..................... ............... ............................ .........21 5 Payment and Liquidated Damages ...................... ........... ........................... ..........23 5.1 Term of Contract............................................................................................23 5.2 Compensation for Services..................................................................................23 5.3 Multi -Unit Dwellings Billi..................................................................23 5.4 Incident Escalation ................ ..............................................................23 5.5 Liquidated Damages ................ ....................................24 5.6 Services Not Provided For ......... ...........................................26 6 Insurance and Other Legal Requiremen ......... ...........................................27 6.1 Insurance ........................................ . ...............................................................27 6.2 Workers' Compensation ................... ......................................................................28 6.3 Emplo ee Working Conditions and R ondent's Safety Procedures ........................28 6.4 Equ pportunity.... ........................ ................................................................28 6.5 Compliance with Laws & Regulations ....................................................................28 6.6 Governing Law ...................................................................................28 6.7 Waiver .................. ............................................................................................29 6.8 Termination.............................................................................................................29 6.9 Severability............................. 1�................................................................................... 29 6.10 Accounting Standards..................................................................................................29 6.11 Retention of Records....................................................................................................29 6.12 Data Practices...............................................................................................................29 6.13 Inspection of Records and Disclosure..........................................................................30 6.14 Independent Contractor................................................................................................30 6.15 Transfer of Interest.......................................................................................................30 6.16 Non -Assignability and Bankruptcy..............................................................................30 6.17 Indemnification............................................................................................................31 6.18 Performance & Payment Bond....................................................................................31 6.19 Conflict of Interest.......................................................................................................31 6.20 Entire Contract.............................................................................................................31 6.21 Contract Conditions.....................................................................................................31