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3 Annual Reporting and Promotional Activities <br />3.1 Monthly and Annual Materials Reports <br />The Contractor will submit to the City monthly reports and annual reports dealing with the City's <br />recycling program. At a minimum, the Contractor shall include in each report the following <br />information: <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />Gross amounts of materials collected, by recyclable material (in tons). <br />Net amounts of materials marketed, by recyclable material (in tons). <br />Amounts stored, by recyclable material, with any notes as to unusual conditions (in <br />tons). <br />The markets generally used for the sale of Recyclables. <br />Amounts of process residua <br />Revenue share credits back <br />Total number of stops. <br />End Market Certification as specified in Section 4.6. <br />Monthly reports, due to the City by e 15th day Woch month. <br />0 <br />Annual reports shall be due by January 31. The Contractor will be encouraged to include in its <br />annual report recommendations for continuous improvement in the City's recycling program <br />(e.g., public education; multi -unit recycling; sustainability planning; diversity, equity and <br />inclusion; etc.. Examples nthly and annual reports shall be included with the Contractor's <br />proposal. qW <br />3.2 Customer Relations Report <br />Monthly the Contractor shall provide the City with: <br />1. A list of all customer complaints, including a description of how each complaint was <br />resol <br />2. A list o addresses where education tags were left for residents and why the tags <br />were left. <br />A list of all missed pickups and partial dumps reported to the Contractor. <br />RFP for City of Roseville Recycling Services • A-15 <br />