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Table of Contents (continued) 3.5 Publicity, Promotion, and Education...........................................................................17 3.6 City Shall Approve Contractor's Public Education Literature....................................17 3.7 Contractor's Customer Service Call Center Staff........................................................18 3.8 Accuracy of Call Center Responses.............................................................................18 3.9 Annual Work Plan ........................................................................................................18 3.10 Outreach to Low Participating Communities..............................................................19 3.11 Outreach Using Electronic Communications...............................................................19 4 Materials Processing and Marketing.....................................................................................20 4.1 Processing Facilities Must Be Specified......................................................................20 4.2 Lack of Adequate Market Demand..............................................................................20 4.3 Estimating Materials Composition as Collected..........................................................21 4.4 Estimating Process Residuals......................................................................................21 4.5 Performance Monitoring..............................................................................................21 4.6 End Market Certification.............................................................................................21 5 Payment and Liquidated Damages........................................................................................23 5.1 Term of Contract..........................................................................................................23 5.2 Compensation for Services..........................................................................................23 5.3 Multi -Unit Dwellings Billing.......................................................................................23 5.4 Incident Escalation.......................................................................................................23 5.5 Liquidated Damages....................................................................................................24 5.6 Services Not Provided For...........................................................................................26 6 Insurance and Other Legal Requirements.............................................................................27 6.1 Insurance......................................................................................................................27 6.2 Workers' Compensation..............................................................................................28 6.3 Employee Working Conditions and Respondent's Safety Procedures ........................28 6.4 Equal Opportunity ........................................................................................................28 6.5 Compliance with Laws & Regulations........................................................................28 6.6 Governing Law............................................................................................................28 6.7 Waiver..........................................................................................................................29 6.8 Termination..................................................................................................................29 6.9 Severability ..................................................................................................................29 6.10 Accounting Standards..................................................................................................29 6.11 Retention of Records....................................................................................................29 6.12 Data Practices...............................................................................................................29 6.13 Inspection of Records and Disclosure..........................................................................30 6.14 Independent Contractor................................................................................................30 6.15 Transfer of Interest.......................................................................................................30 6.16 Non -Assignability and Bankruptcy..............................................................................30 6.17 Indemnification............................................................................................................31 6.18 Performance & Payment Bond....................................................................................31 6.19 Conflict of Interest.......................................................................................................31 6.20 Entire Contract.............................................................................................................31 6.21 Contract Conditions.....................................................................................................31 A-iii