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5 Payment and Liquidated Damages 5.1 Tenn of Contract The term of the new recycling Contract will be a period of 42 months from January 1, 2022, through June 30, 2025, or a period of 66 months from January 1, 2022 through June 30, 2027. The City is requesting that Contractors provide pricing for both options and also provide an option for two extensions, each for one year. 5.2 Compensation for Services The City agrees to pay the Contractor for recycling collection services provided to the City as described in the proposal and made part of an executed Contract, based on the number of units certified by the City. For 2021, the City estimates that there are 9,434 curbside units that will receive service (see Attachment D, Project Capability Plan Form). By December 1 of each year, the City will review the number of certified units and notify Contractor of any changes. Contractor shall submit itemized bills for recycling collection services provided to the City on a monthly basis. Bills submitted shall be paid in the same manner as other claims made to the City. The Contractor shall submit with the monthly bill the monthly documentation and reports. Payment to the Contractor will not be released unless the required paperwork is included in the monthly bill or submitted separately according to the deadlines specified in this Agreement. 5.3 Multi -Unit Dwellings Billing Contractor will send an itemized bill for the number of pulls designated to receive service that month. For 2021, the City has estimated 6,574 Multi -Unit Dwellings at 102 locations. The City will designate new or additional buildings to receive service with 30 days -notice to Contractor. 5.4 Incident Escalation The City and the Contractor shall communicate on a regular and as needed basis related to customer complaints, accidents, and other incidents. The use of liquidated damages is intended to be used only after regular communications to resolve complaints or performance issues. The following general incident escalation procedure provides a general guide for managing such communications as efficiently as possible. Simple complaints and incidents may be handled with verbal communications only (e.g., phone calls). Significant complaints and incidents must be recorded via at least email and logged. A proposed cure agreed upon by the City and Contractor and response timeline shall be discussed. RFP for City of Roseville Recycling Services . A-23