2021_05-25_PWETCpacket - Laserfiche WebLink

Home

Qualifications General Management Describe the management structure of your company, including local decision -making authority related to this Agreement. We believe we are ideally suited to become the partner of choice for the City of Roseville and are confident that you will find our capabilities second to none, including the large national competitors. Overall, we are prepared to service the City as outlined in the RFP and certify that we agree to all of the Contractor Required Services as outlined in the RFP. Details as needed will be outlined in our proposal As an added benefit we are a locally based and family -owned business with the tagline, `Big enough to get the job done, small enough to care". We are located just north from the city near the Anoka County/Blaine Airport so are well prepared to efficiently serve the community. Walters strongly believes in a balance between work and family. This philosophy has contributed to Walters having a staff of nearly 130 dedicated professionals with one of the lowest turn -over rates in the industry. Our staff of well -trained and experienced employees is ready and able to serve the needs of the City of Roseville. While we provide solid waste and recycling services, we are really in the client service business. Unlike most of our competitors, we have a team of well -seasoned and experienced full-time customer service staff employees ready to assist. Our customer service philosophy has been to have a live person to answer the phones from 8:00 a.m. to 5:00 p.m. Monday through Friday. We have intentionally avoided a computer activated phone system which requires a customer to wade through several levels to get to a live person and get the help they need. We understand the importance of personal relationships. We are located in the city of Blaine at 2830 101s` Ave N E., ideally suited for the short drive to Roseville. Our office and maintenance facility were recently expanded and remodeled to include a new state-of-the- art phone system, computers, dispatch and maintenance facility. We encourage you to visit at your convenience. As a family -owned and operated company, the City will have ready access to our management and operational personnel as well as the ability to build a relationship with the owners of Walters. Our Mission: We stand to be a pillar of dependability in the communities we serve by providing safe, simple and reliable service. Our Vision: To be recognized as the premier environmental services provider in the Midwest. Our Business Principles: Walters is committed to sound ethical and moral business principles. They are: • To treat all employees, customers, vendors and the general public with dignity and respect at all times. • To conduct our business affairs with honesty and integrity. • To provide our customers with friendly, efficient, affordable, and safe service. • To provide a safe and secure working environment for our employees. George Walter, Owner/Greg Walter, Owner. George and Greg have a combined 80 years of experience in the waste and recycling industry. They grew up working for Walters Disposal, their parents' company, until the company was sold in 1983. After working for 4 years for the nation's largest publicly traded waste and recycling company, George and RFP for City of Roseville Recycling Services • D-8