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All of our proposals are for operations that fit within the specifications of this RFP and the <br />service standards in the Draft Contract, except for the proposed contract changes outlined in <br />Attachments H2 and H3. <br />Three and a Half Years and/or Five and a Half Years <br />Check all contract terms you are proposing. <br />® Three and a half years (January 2022 through June 2025) <br />® Five and a half years (January 2022 through June 2027) <br />Contractor — Owned and/or Citv — Owned Recvcline Carts <br />Check all Recycling cart ownership structures you are proposing. <br />® Contractor — owned carts <br />® City — owned carts <br />Recyclina Cart Management Plan <br />The City's current contractor currently owns the Recycling carts. The Contractor(s) will <br />be responsible for all cart management as summarized in this RFP packet. Describe how <br />you plan to manage cart inventory, size switches, repairs, maintenance, new labeling, <br />warranty work, etc. whether you are proposing for Contractor — owned or City — owned <br />carts. <br />Our cart management program includes monthly cart inventory, management of warrantees, <br />maintenance of labels as needed, and ongoing management of requests from residents for size <br />switches, repairs, and more. <br />When residents from the cities we serve request size changes, our hotline team will enter the <br />request into our routing software so that it can be scheduled on one of the resident's upcoming <br />recycling days. Residents are informed that the swap will happen on one of their next two <br />recycling days, and are instructed to leave the cart out after it is emptied because a separate truck <br />will be coming by to deliver the requested cart and remove the old one. Requests to deliver a <br />second cart are fulfilled in the same way. <br />When we get a call or an email from a resident who does not have a cart for some reason (usually <br />a new resident who moved into a home) we will always deliver a cart to them before their next <br />recycling day so that they can fill it and set it out for collection. <br />If a cart is no longer functional, repairs will be scheduled in one of two ways: <br />• The resident calls our hotline to report a damaged cart. By their next collection day we <br />will either schedule a replacement or a repair by a member of our cart management team. <br />• The driver notices the damaged cart and can make on site repairs- such as replacing a <br />broken wheel. The driver can also report the damaged cart through the onboard computer <br />system and it will be scheduled for replacement or repair by a member of our cart <br />management team. <br />RFP for City of Roseville Recycling Services • D-5 <br />