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efficiency and safety of the driver and the need to make sure participation is convenient for the residents. Multi -Family Education We will also make sure that there is sufficient education for residents in terms of in -mold labels on carts, labels on dumpsters, signage inside buildings and outside and that each resident has the opportunity to have recycling program information in their preferred language, if it is one of the four most common non-English languages in Ramsey County. Our recycling information is available in Spanish, Somali, Hmong and Karen. hi addition we have a contract with a live interpretation service so any caller to our zero waste/customer service hotline can ask to speak with us in up to 170 different languages. Walk -Up Collection Services Describe your plans for Walk -Up collections from Roseville residents with physical limitations: We provide walk up service by request for any resident who finds it physically challenging to roll their cart to the curb. In order to set up this service, we document the location the resident would like us to collect the cart from (usually by their garage) so the driver knows where to look for it, and then we add a note to the driver's route identifying the address as a walk up account. Services at City Buildings Describe your process for planning and implementing the Recycling service levels at City buildings to help assure no overflow of Recyclables. Also, describe your specific strategies you will implement to reduce contamination of Recyclables at City buildings. We would continue to provide existing service at all city buildings, and continue to notify the city when our drivers report contamination so that we can work on solutions together. • Planning for Right -Sizing of Service at City Buildings: We continuously respond to requests to adjust service levels and reports from drivers when accounts need additional capacity. In addition to this, at the beginning of the new contract we would do an assessment of the current level of service, education materials and container placement at each city building. We will work to assure that the location of containers is balanced between the needs of collection efficiency and safety of the driver and the need to make sure participation is convenient for the residents. Services at Citv Parks Does your proposal deviate from current City Parks collection operations? El Yes ® No If yes, itemize the detailed deviations: NA Describe your proposal for planning and implementing the Recycling collection operations at City Parks including an annual meeting schedule with City staff. Each spring we confirm cart delivery and removal dates for the year with City staff and then schedule spring delivery and fall removal of all park carts to ensure that carts are delivered and removed from parks at a time that works for the city based on weather patterns and events RFP for City of Roseville Recycling Services • D-13