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situation is unique, and depending on the type of severe weather and its timing, we may decide that for safety reasons we need to start routes a few hours late on a particular day, bring trucks in before routes are complete, or delay routes for an entire collection day. The situation may require us to push all collection days back by one day and run on Saturday, or if there are a smaller number of impacted homes we may be able to "catch up" the day after the severe weather. If weather results in a delay of a significant portion of the City to the neat collection day more than 6 times in a year, Eureka will charge an additional fee to the City for the cost of labor and fuel for the delayed routes upon approval from the City. Once this decision has been made and communicated to our city partners, we send out notices to all residents who have opted in to receive service alerts through our customer service app. Each resident can choose the method of communication they prefer, including teat message, email, automated phone call, and mobile app alerts. The app allows us to target specific messages to the entire city, one day's collection routes, or even a single block or group of blocks so all residents receive accurate information about their service. We also post more general messages on our website and as a recorded message on our main customer service phone line. These more general messages always direct residents to our app for more address -specific information. Even if a resident has never used our app before, they can download it or enter their address in the web based version and will see the weather delay message that applies to their service. Pavement Impacts Please describe how your proposed equipment and operations will minimize impacts on street pavements within Roseville. All of our trucks are maintained regularly and purchased from recognized manufacturers in the industry. Because of our goals in processing recyclables, we understand that over -compacting material in our trucks can decrease material quality in the sorting facility. This has an additional benefit of not putting so much weight in the collection process that it has negative impacts on roads and surfaces. Because we drive the streets of Roseville every day, our drivers also report to us if they notice significant wear and tear. We can then report this to the City staff so that preventative measures can be taken. Clean Operations Please describe how your proposed equipment and operations will minimize litter and debris within Roseville. All of our drivers are trained to monitor for any litter issues using the onboard cameras on their truck, and to clean up any spills before leaving the collection site. Quiet Operations Please describe how your proposed equipment and operations will minimize noise within Roseville. RFP for City of Roseville Recycling Services • D-26