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Attachment A 594 City Manager Recommendation Add One New Building InspectorPosition 595 2021Levy Impact: $0 596 597 I have included the additional building inspector in the 2021 budget subject to the guidance 598 mentioned above. The new inspector will not be hired until there is certaintythat the Rosedale 599 project is proceeding forward. 600 601 Thenet cost of adding one new Building Inspector is $57,110 due to the elimination of funding 602 for temporary inspector during the summer months.This will be a non-levy funded position and 603 this new position will be paid from the Community Development Fund. 604 605 License Center Customer Service Representative 606 This past year has been a challenging one for the License Center. Due to the pandemic, the 607 License Center and Passport Office were closed for face to face transactions for about nine weeks. 608 As a result, a significant amount of revenue has been lost due to the closure. Since May 18,the 609 License Center and Passport Office has been operating on an appointment-onlybasis. The 610 License Center has slowly been building capacity and efficiency to allow for roughly the same 611 amount of transactions it did monthlypre-COVID. Staff has added hours to License Center staff 612(equivalent to a 0.5 FTE) so that more transaction lanes can be open at the same time, which 613 allows more customers handled per hour.The Passport Office is still down in its normal level of 614 business mostly due to the lack of desire and restrictionsontravel buthas started picking up in the 615 last month. 616 617 Given the reconfiguration of space and the switch to appointment-only transaction, License Center 618 staffproposed to add 2.75 FTEs to more fully staff allthe transaction lanes so that a maximum 619 amount of transactions can be processed per hour. 620 621 Thefornew spending related to staffing in the 2021budget is as 622 follows: 623 624 License Center Representatives (2.75 FTEs)$200,056* 625 626 Total$200,056 627 628 City Manager Recommendation Add for 1.5 FTELicense Center Representative 629 Positions 630 2021 Levy Impact: $0 631 632 Given the new model that the License Center must operate for the foreseeable future, we will need 633 to make sure that we are staffing properly to ensure we can process the maximum amount of 634 transaction hourly. This requires having enough staff to fully keep all transaction lanes open 635 during business hours. Adding 2.75 FTEs would allow the License Center tofully utilize all lanes 636 during the business hours. However, given the uncertainty of future potential shutdownsand 637 other possible disruptions to the License Center business model, I am only comfortable in creating 638 one new FTE License Center Representative Position continuing the already implemented 0.5 639 FTE increase in hours at this time. These additions will position us well moving forward and help 640 us increase License Center revenue and make the overall customer experience more pleasant. The Page 18of 19