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Table of Contents (continued) A-iii 3.5 Publicity, Promotion, and Education ...........................................................................17 3.6 City Shall Approve Contractor’s Public Education Literature ....................................17 3.7 Contractor’s Customer Service Call Center Staff ........................................................18 3.8 Accuracy of Call Center Responses .............................................................................18 3.9 Annual Work Plan........................................................................................................18 3.10 Outreach to Low Participating Communities ..............................................................19 3.11 Outreach Using Electronic Communications ...............................................................19 4 Materials Processing and Marketing .....................................................................................20 4.1 Processing Facilities Must Be Specified ......................................................................20 4.2 Lack of Adequate Market Demand ..............................................................................20 4.3 Estimating Materials Composition as Collected ..........................................................21 4.4 Estimating Process Residuals ......................................................................................21 4.5 Performance Monitoring ..............................................................................................21 4.6 End Market Certification .............................................................................................21 5 Payment and Liquidated Damages ........................................................................................23 5.1 Term of Contract ..........................................................................................................23 5.2 Compensation for Services ..........................................................................................23 5.3 Multi-Unit Dwellings Billing .......................................................................................23 5.4 Incident Escalation .......................................................................................................23 5.5 Liquidated Damages ....................................................................................................24 5.6 Services Not Provided For ...........................................................................................26 6 Insurance and Other Legal Requirements .............................................................................27 6.1 Insurance ......................................................................................................................27 6.2 Workers’ Compensation ..............................................................................................28 6.3 Employee Working Conditions and Respondent’s Safety Procedures ........................28 6.4 Equal Opportunity ........................................................................................................28 6.5 Compliance with Laws & Regulations ........................................................................28 6.6 Governing Law ............................................................................................................28 6.7 Waiver ..........................................................................................................................29 6.8 Termination ..................................................................................................................29 6.9 Severability ..................................................................................................................29 6.10 Accounting Standards ..................................................................................................29 6.11 Retention of Records ....................................................................................................29 6.12 Data Practices...............................................................................................................29 6.13 Inspection of Records and Disclosure ..........................................................................30 6.14 Independent Contractor ................................................................................................30 6.15 Transfer of Interest .......................................................................................................30 6.16 Non-Assignability and Bankruptcy..............................................................................30 6.17 Indemnification ............................................................................................................31 6.18 Performance & Payment Bond ....................................................................................31 6.19 Conflict of Interest .......................................................................................................31 6.20 Entire Contract .............................................................................................................31 6.21 Contract Conditions .....................................................................................................31