Laserfiche WebLink
Why Communicate Progress on Goals? <br />• Transparency. Accountability. Ongoing engagement. <br />• Advance community resilience and quality of life by letting citizens know what the <br />targets are, if they are being met, and how they can help. <br />• Engaging community members in performance management requires reporting <br />progress. This creates a data -driven decision making process that lends credibility to <br />government and adds value to the community. <br />• Reporting progress is more than a statement of workload measures (such as light <br />bulbs replaced). Start by understanding the goals of the community. Select, define <br />and report results that are important to the community members. <br />Guiding Questions for Communicating Progress <br />()Communicating progress ... on what? What are the major goals that have been <br />dentified? What was the process through which they were identified? How were <br />community members engaged in identifying those goals? How can this be <br />communicated to community members? <br />()Communicating progress ... to whom? Who are our internal and external audiences <br />(stakeholders)? What information will be the most meaningful and useful to our <br />stakeholders? <br />()Communicating progress... how?Are we using multiple media and formats?Think <br />beyond the annual report: blog posts, newspaper, social media, text, graphics, videos, <br />podcasts, radio. <br />()Communicating progress ... for what purpose? Are there direct links among goals, <br />communications, and decision making about resource allocation (staff time, budget)? <br />Star -Level Exam <br />Report goals/outcomes annually <br />from plans such as comprehensive, <br />parks, library, housing, stormwater, <br />drinking water, transportation, <br />economic development, energy, <br />sustainability; issue a city Perfor- <br />mance Management Report. <br />ples <br />�k <br />Achieve 1 Star rating AND identify <br />specific steps from city departments <br />on how to improve performance or <br />meet goals that were not met in the <br />previous year & incorporate them <br />into the city's updated annual sus- <br />tainability work plan. <br />VFW <br />Integrate goals/outcomes reporting <br />explicitly into the city capital <br />improvement planning process, <br />identifying how public dollars are <br />targeted to meeting sustainability <br />goals in the plans. <br />13 <br />