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♦ What other (non -electronic) public education efforts have you used successfully in the <br />past that are directly relevant to scope of service described in this RFP? <br />Click or tap here to enter text. <br />♦ What are your plans for additional public education efforts? <br />Click or tap here to enter text. <br />♦ Describe your plan for the annual Recycling participation and contamination study. <br />Click or tap here to enter text. <br />Customer Service and Other Community Relations Services <br />Describe your call center plans. At a minimum, describe: <br />♦ Location of the call center: <br />Click or tap here to enter text. <br />♦ Hours of live call center operations: <br />Click or tap here to e� <br />♦ Average call center response times (time from arrival of call to "live" Customer Service <br />employee contact with caller): <br />Click or ap here to enter text. <br />♦ Methods to support your customer service representatives to train them on Roseville - <br />specific service elements and Contract standards: <br />Click or tap here to enter text. <br />♦ Do you currently use some form of "Frequently Asked Questions" (FAQs) together with <br />standardized call center responses that are customized to a local community? If so, <br />please provide a current example of such FAQs/responses. <br />Click or tap here to enter text. <br />♦ Methods to link customer complaints to improved route services: <br />Click or tap here to enter text. <br />♦ Proposed means to communicate with residents and City staff changes in collection <br />schedule under severe weather incidents: <br />Click or tap here to enter text. <br />Pavement Impacts <br />Please describe how your proposed equipment and operations will minimize impacts on street <br />pavements within Roseville. Click or tap here to enter text. <br />Clean Operations <br />RFP for City of Roseville Recycling Services • D-7 <br />Page 149 of 348 <br />