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Table of Contents (continued) 3.7 Contractor's Customer Service Call Center Staff........................................................17 3.8 Accuracy of Call Center Responses.............................................................................18 3.9 Annual Work Plan ........................................................................................................18 3.10 Outreach to Low Participating Communities..............................................................18 3.11 Outreach Using Electronic Communications...............................................................19 4 Materials Processing and Marketing.....................................................................................19 4.1 Processing Facilities Must Be Specified......................................................................19 4.2 Lack of Adequate Market Demand..............................................................................19 4.3 Estimating Materials Composition as Collected..........................................................20 4.4 Estimating Process Residuals......................................................................................20 4.5 Performance Monitoring..............................................................................................20 4.6 End Market Certification.............................................................................................21 5 Payment and Liquidated Damages........................................................................................21 5.1 Term of Contract..........................................................................................................21 5.2 Compensation for Services..........................................................................................21 5.3 Multi -Unit Dwellings Billing.......................................................................................21 5.4 Incident Escalation.......................................................................................................21 5.5 Liquidated Damages....................................................................................................22 5.6 Services Not Provided For...........................................................................................24 6 Insurance and Other Legal Requirements.............................................................................24 6.1 Insurance......................................................................................................................24 6.2 Workers' Compensation..............................................................................................25 6.3 Employee Working Conditions and Respondent's Safety Procedures ........................26 6.4 Equal Opportunity........................................................................................................26 6.5 Compliance with Laws & Regulations........................................................................26 6.6 Governing Law............................................................................................................26 6.7 Waiver..........................................................................................................................26 6.8 Termination..................................................................................................................27 6.9 Severability..................................................................................................................27 6.10 Accounting Standards..................................................................................................27 6.11 Retention of Records....................................................................................................27 6.12 Data Practices...............................................................................................................27 6.13 Inspection of Records and Disclosure..........................................................................28 6.14 Independent Contractor................................................................................................28 6.15 Transfer of Interest.......................................................................................................28 6.16 Non -Assignability and Bankruptcy..............................................................................28 6.17 Indemnification............................................................................................................28 6.18 Performance & Payment Bond....................................................................................29 6.19 Conflict of Interest.......................................................................................................29 6.20 Entire Contract.............................................................................................................29 6.21 Contract Conditions.....................................................................................................29 A -in Recycling services Contract 2022-2025.docx Page 37 of 348