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The City shall have the right, during the term of the Contract, to have a representative on Contractor's premises to monitor the operation of the Contract. Such representative shall only be allowed on Contractor's premises during normal business hours. 4.6 End Market Certification The Contractor shall provide in its Proposal and by January 31 of each year through the term of the Contract written certification to the City that all recyclable commodities identified are indeed recycled and not disposed. Such written certification shall identify all end markets' manufacturers or processors used for each of the recyclable commodities. The Contractor shall attach written certification from each end market and a list of products manufactured using the recyclable materials collected from the City. The Contractor shall specify the percentage of each material collected that goes to each end market. Contractor must request in writing if it wishes to have the certification be considered proprietary information. 5 Payment and Liquidated Damages 5.1 Term of Contract The term of the new recycling Contract will be a period of 42 months from January 1, 2022, through June 30, 2025. 5.2 Compensation for Services The City agrees to pay the Contractor for recycling collection services provided to the City as described in Exhibit G of this agreement. Contractor shall submit itemized bills for recycling collection services provided to the City on a monthly basis. Bills submitted shall be paid in the same manner as other claims made to the City. The Contractor shall submit with the monthly bill the monthly documentation and reports. Payment to the Contractor will not be released unless the required paperwork is included in the monthly bill or submitted separately according to the deadlines specified in this Agreement. 5.3 Multi -Unit Dwellings Billing The City agrees to pay the Contractor for recycling collection services provided to the City as described in Exhibit G of this agreement. The City will designate new or additional buildings to receive service with 30 days -notice to Contractor. 5.4 Incident Escalation The City and the Contractor shall communicate on a regular and as needed basis related to customer complaints, accidents, and other incidents. The use of liquidated damages is intended to be used only after regular communications to resolve complaints or performance issues. The Recycling Services Contract 2022-2025.doc • A-21 Page 59 of 348