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Describe your call center plans. At a minimum, describe: <br /> Location of the call center: <br />Click or tap here to enter text. <br /> <br /> Hours of live call center operations: <br />Click or tap here to enter text. <br />Average call center response times (time from arrival of call to “live” Customer Service <br />employee contact with caller): <br />Click or tap here to enter text. <br /> <br /> Methods to support your customer service representatives to train them on Roseville- <br />specific service elements and Contract standards: <br />Click or tap here to enter text. <br /> Do you currently use some form of “Frequently Asked Questions” (FAQs) together with <br />standardized call center responses that are customized to a local community? If so, <br />please provide a current example of such FAQs/responses. <br />Click or tap here to enter text. <br /> <br /> Methods to link customer complaints to improved route services: <br />Click or tap here to enter text. <br /> Proposed means to communicate with residents and City staff changes in collection <br />schedule under severe weather incidents: <br />Click or tap here to enter text. <br />Pavement Impacts <br />Please describe how your proposed equipment and operations will minimize impacts on street <br />pavements within Roseville. Click or tap here to enter text. <br />Clean Operations <br />Please describe how your proposed equipment and operations will minimize litter and debris <br />within Roseville. Click or tap here to enter text. <br />Quiet Operations <br />Please describe how your proposed equipment and operations will minimize noise within <br />Roseville. Click or tap here to enter text. <br />Local Markets <br />Please describe how your proposed operations and materials marketing plans will maximize the <br />use of local end markets to the extent possible. Click or tap here to enter text. <br />RFP for City of Roseville Recycling Services D-7 <br />Qbhf!281!pg!557 <br /> <br />