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• Ridership dropped 50% between 2019 and 2020 but is now <br />growing again <br />30% less service, with 60+ routes suspended <br />• Fewer downtown commuters and more diverse needs <br />• Customers increasingly need all -day, all-purpose transit <br />• Bus and rail service expansion requires operators and <br />support staff <br />• Service design can impact employee satisfaction <br />• New regional sales tax <br />• 4 new transitways under construction and more in planning <br />• New transit modes (microtransit) <br />