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Attachment A - Draft Contract <br />Comprehensive Recycling Services <br />Table of Contents <br />Page <br />1 Definitions..........................................................................................................................1 <br />2 General <br />Requirements for All Collections...........................................................................6 <br />2.1 <br />Service Requirements................................................................................................6 <br />2.2 <br />Collection Vehicle Equipment Requirements.............................................................6 <br />2.3 <br />Personnel Requirements.............................................................................................6 <br />2.4 <br />Recycling Containers.................................................................................................7 <br />2.5 <br />Collection..................................................................................................................8 <br />2.5.1 Curbside Collection........................................................................................8 <br />2.5.2 Multi -Dwelling Units Collection....................................................................9 <br />2.5.3 City Facilities.................................................................................................9 <br />2.5.4 City Parks......................................................................................................9 <br />2.5.5 Zero Waste Events.......................................................................................10 <br />2.5.6 Opt -in Program............................................................................................10 <br />2.5.7 Procedure for Non -Targeted Materials..........................................................10 <br />2.5.7.1 Curbside........................................................................................10 <br />2.5.7.2 Multi -Dwelling Units....................................................................11 <br />2.6 <br />City's Annual Recycling Public Education Flyer.....................................................11 <br />2.7 <br />City Retains Rights to Specify Resident Preparation Instructions .............................11 <br />2.8 <br />Collection Zones......................................................................................................11 <br />2.9 <br />Collection Hours......................................................................................................12 <br />2.10 <br />Non -Completion of Collection and Extension of Collection Hours ...........................12 <br />2.11 <br />Cleanup Responsibilities..........................................................................................12 <br />2.12 <br />Missed and Partial Dump Collection Policy and Procedures.....................................12 <br />2.13 <br />Severe Weather........................................................................................................12 <br />2.14 <br />Weighing of Loads..................................................................................................13 <br />2.15 <br />Ownership...............................................................................................................13 <br />2.16 <br />Scavenging Prohibited.............................................................................................13 <br />2.17 <br />Utilities....................................................................................................................13 <br />2.18 <br />Damage to Property.................................................................................................13 <br />2.19 <br />Street Improvements................................................................................................ <br />14 <br />3 Annual <br />Reporting and Promotional Activities...................................................................15 <br />3.1 <br />Monthly and Annual Materials Reports....................................................................15 <br />3.2 <br />Customer Relations Report ......................................................................................15 <br />3.3 <br />Annual Report to Multi -Dwelling Units Owners......................................................16 <br />3.4 <br />Annual Performance Review Meeting to Discuss Recommendations for <br />Continuous Improvement.........................................................................................16 <br />3.5 <br />Publicity, Promotion, and Education........................................................................17 <br />3.6 <br />City Shall Approve Contractor's Public Education Literature...................................17 <br />3.7 <br />Contractor's Customer Service Call Center Staff......................................................18 <br />11 <br />RS160\1\934842.v1 <br />Page 67 of 185 <br />