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Table of Contents (continued) 3.8 Accuracy of Call Center Responses ......................................................................... 18 3.9 Annual Work Plan ................................................................................................... 18 3.10 Outreach to Low Participating Communities ............................................................ 19 3.11 Outreach Using Electronic Communications ............................................................ 19 4 Materials Processing and Marketing .................................................................................. 20 4.1 Processing Facilities Must Be Specified ................................................................... 20 4.2 Lack of Adequate Market Demand........................................................................... 20 4.3 Estimating Materials Composition as Collected ....................................................... 21 4.4 Estimating Process Residuals ................................................................................... 21 4.5 Performance Monitoring .......................................................................................... 21 4.6 End Market Certification ......................................................................................... 21 5 Payment and Liquidated Damages..................................................................................... 23 5.1 Term of Contract ..................................................................................................... 23 5.2 Compensation for Services....................................................................................... 23 5.3 Multi-Dwelling Units Billing ................................................................................... 23 5.4 Incident Escalation................................................................................................... 23 5.5 Liquidated Damages ................................................................................................ 24 5.6 Services Not Provided For ....................................................................................... 26 6 Insurance and Other Legal Requirements .......................................................................... 27 6.1 Insurance ................................................................................................................. 27 6.2 ....................... 29 6.3 Equal Opportunity ................................................................................................... 29 6.4 Compliance with Laws and Regulations ................................................................... 29 6.5 Governing Law ........................................................................................................ 29 6.6 Waiver ..................................................................................................................... 29 6.7 Termination ............................................................................................................. 30 6.8 Severability.............................................................................................................. 30 6.9 Accounting Standards .............................................................................................. 30 6.10 Retention of Records ............................................................................................... 30 6.11 Data Practices .......................................................................................................... 30 6.12 Inspection of Records and Disclosure ...................................................................... 30 6.13 Independent Contractor ............................................................................................ 31 6.14 Transfer of Interest .................................................................................................. 31 6.15 Non-Assignability and Bankruptcy .......................................................................... 31 6.16 Indemnification ........................................................................................................ 31 6.17 Performance and Payment Bond .............................................................................. 32 6.18 Subcontractor Payment ............................................................................................ 32 6.19 Audit ....................................................................................................................... 32 6.20 Conflict of Interest ................................................................................................... 32 6.21 Entire Contract......................................................................................................... 32 6.22 Contract Conditions ................................................................................................. 33 iii RS160\\1\\934842.v1 Qbhf!211!pg!6:7