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<br />3!Annual Reporting and Promotional Activities <br />3.1!Monthly and Annual Materials Reports <br />recycling program. At a minimum, the Contractor shall include in each report the following <br />information: <br /> <br />1.!Gross amounts of materials collected by recyclable material (in tons). <br />2.!Net amounts of materials marketed by recyclable material (in tons). <br />3.!Amounts stored, by recyclable material, with any notes as to unusual conditions (in <br />tons). <br />4.!The markets generally used for the sale of recyclables. <br />5.!Amounts of process residuals disposed (in tons). <br />6.!Revenue share credits back to the City (if any). <br />7.!Total number of stops. <br />8.!End Market Certification as specified in Section 4.6. <br />th <br />9.!Monthly reports, due to the City by the 15 day of each month. <br /> <br />10.!Recycling cart inventory. <br /> <br />Annual reports shall be due by January 31. The Contractor will be encouraged to include in its <br />(e.g., public education; multi-unit recycling; sustainability planning; diversity, equity and <br />inclusion; <br />proposal. <br /> <br />3.2!Customer Relations Report <br />Monthly the Contractor shall provide the City with: <br /> <br />1.!A list of all customer complaints, including a description of how each complaint was <br />resolved. <br />2.!A list of all addresses where education tags were left for residents and why the tags <br />were left. <br />3.!A list of all missed pickups and partial dumps reported to the Contractor. <br />4.!A list of recycling carts distributed, repaired, or replaced. <br /> RFP for City of Roseville Recycling Services A-15 <br /> RS160\\1\\934842.v1 <br />Qbhf!227!pg!6:7 <br /> <br />