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5!Payment and Liquidated Damages 5.1!Term of Contract The term of the new recycling Contract will be \[a period of 36 months from July 1, 2025, through June 30, 2028\] or \[a period of 60 months from July 1, 2025 through June 30, 2030\]. The City has an option for up to two, one-year extensions. 5.2!Compensation for Services The City agrees to pay the Contractor for recycling collection services provided to the City as described in the proposal and made part of an executed Contract, based on the number of units certified by the City. For 2025, the City estimates that there are 9,434 curbside units that will receive service. By December 15 of each year, the City will review the number of certified units and notify Contractor of any changes. Contractor shall submit itemized bills for recycling collection services provided to the City on a monthly basis. Bills submitted shall be paid in the same manner as other claims made to the City. The Contractor shall submit with the monthly bill the monthly documentation and reports. Payment to the Contractor will not be released unless the required paperwork is included in the monthly bill or submitted separately according to the deadlines specified in this Agreement. 5.3!Multi-Dwelling Units Billing Contractor will send an itemized bill for the number of pulls designated to receive service that month. For 2025, the City has estimated 6,574 MDUs at 102 locations. The City will designate new or additional buildings to receive service with 30-days notice to Contractor. 5.4!Incident Escalation The City and the Contractor shall communicate on a regular and as needed basis related to customer complaints, accidents, and other incidents. The use of liquidated damages is intended to be used only after regular communications to resolve complaints or performance issues and is intended to be a reflection of the cost to the City to resolve such performance issues. The following general incident escalation procedure provides a general guide for managing such communications as efficiently as possible. !Simple complaints and incidents may be handled with verbal communications only (e.g., phone calls). !Significant complaints and incidents must be recorded via at least email and logged. A proposed cure agreed upon by the City and Contractor and response timeline shall be discussed. !If a problem is not cured within the proposed timeline, a second email should be used to communicate a new timeline. Proposed alternative cures shall be agreed upon by both the City and the Contractor. RFP for City of Roseville Recycling Services A-23 RS160\\1\\934842.v1 Qbhf!235!pg!6:7