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208 efficiency, and effectiveness of the department’s operations, ensuring that the community receives the 209 highest level of service in emergency response. From improving response times to better workforce 210 management, increased safety, and more proactive public education, increasing staffing levels is a 211 critical step toward creating a safer and more resilient Roseville. 212 213 Policy Objectives 214 The Fire Department is experiencing challenges in providing a consistent response to all emergency 215 calls that occur in the City of Roseville. Essentially, the 911 call volume demand is outpacing the 216 available resources causing gaps in consistent service and increasing response times. As an aspiration 217 of the City to remain safe and prioritize emergency response, we are falling behind this goal and 218 aspiration. In addition, this staffing enhancement aligns with strategic plan initiatives to assure our 219 community is safe, secure, and provide responsive services. As outlined, there are instances in which 220 the fire department is unable to or delayed to respond and provide emergency response and care. This 221 is due to a staffing model that is unable to meet the call volume demand. 222 223 Equity Impact Summary 224 The Fire Department aspires to meet the needs and demands of all members of the Roseville 225 community; residents, guests, and business owners. It is our goal to provide high level fire and EMS 226 response and care on every call, as well as provide quality and inclusive community outreach. Currently 227 the Fire Department is unable to fully meet the 911 and emergency demands of the community. This 228 impacts response times, on-scene care, community outreach, and expected and equitable service 229 levels. The department is in need of adding and enhancing the current staffing level to better meet the 230 needs of the community. This service and staffing enhancement would allow for more readiness and 231 responsiveness to serve all in our community. One area of our community that has a high need is 232 seniors, especially those living alone or on fixed income. Nearly 25% (22.3) of the City’s population is 233 over the age of 65. Our department's response is a huge asset to these residents who depend on us for 234 prompt and professional service and will continue to well into the future. In addition, this enhancement 235 will allow for better overall preparedness and readiness to support our community for emergency 236 response, public education, and community outreach. Overall this staffing enhancement would better 237 meet the emergency demand of the community as well as improve our retention of critical staff. 238 239 There will be a tax levy impact to this decision. This impact will affect property and business owners in 240 the City. However, the return on this investment is a more responsive fire department that better meets 241 the needs and demands of the community. It is expected we will improve our overall response time to 242 emergencies, as well as have an improved response model that does not force apparatus delays to 243 emergencies. This is a substantial improvement to our overall capacity and is an appropriate, expected, 244 and professional return on this investment. 245 246 With Council allowed progress with this enhancement the Fire Department would plan to engage the 247 City's communications team with handouts, a staffing enhancement page on our website, and newsletter 248 material. It is vital to get this type of enhancement, its benefits and its consequences out into the public 249 for review and feedback. In addition, the fire department would make it a priority to engage with civic 250 organizations like the Rotary, Lions Club, and other community stakeholders about the staffing 251 enhancement. On the IAP2 Spectrum of Public Participation fire administration believes this outreach 252 would be an inform goal, with some level of consult as well. We will provide the public with balanced and 253 objective information to assist in understanding the problem, alternatives, opportunities, and/or solutions. 254 But, in addition, staff believes that to a certain degree there will be some consulting as we will be open 255 and available to receive feedback on our staffing enhancement which will be beneficial for us to best 256 determine if and how it is appropriate for our community. 257 258 It is important to have community involvement with this staffing enhancement as well. The Fire 259 Department would look to have a community member be a part of our hiring process to assist in the type 260 of people we hire onto our department. Once we get staffing levels to meet our day to day demands, 261 staff would plan to explore additional positions for community engagement and positions that address 262 high utilization of services. We have had discussions in the past about hiring and utilizing community Page 5 of 6 Qbhf!21!pg!363