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Master Service Agreement <br />Dmjfou!Obnf!)Dvtupnfs#*;!City of Roseville -OPI <br />Dmjfou!$!)jg!bqqmjdbcmf*;! <br />Mbohvbhf!Mjof!Tfswjdft-!Jod/ <br />bhsff!uibu!uif!ufsnt!boe!dpoejujpot!cfmpx!bqqmz!up!uif!Tfswjdft!tfmfdufe!cz!Dvtupnfs!voefs!uijt! <br />Bhsffnfou/ <br />TERMS OF SERVICE <br />1.TERM OF AGREEMENT. Uijt!Bhsffnfou!jt!uif!Nbtufs!Tfswjdft!Bhsffnfou!gps!bmm!uif!tfswjdft! <br />dvssfoumz!pggfsfe!cz!MbohvbhfMjofbt!joejwjevbmmz!jefoujgjfe!cfmpxUijt!Nbtufs! <br />Tfswjdft!Bhsffnfou!xjmm!bqqmz!up!Tfswjdft!sfrvftufe!opx!ps!jo!uif!gvuvsf!cz!Dvtupnfs/!Gps!fbdi! <br />Tfswjdf!sfrvftufe!opx!ps!jo!uif!gvuvsf!cz!Dvtupnfs-!uif!gfft!boe!beejujpobm!ufsnt!boedpoejujpot!gps! <br />uif!Tfswjdf!bsf!tfu!pvu!jo!uif!bqqmjdbcmf!Tubufnfou!pg!Xpsl!gps!uif!Tfswjdf-!xijdi-!xifo!gvmmz!fyfdvufe-! <br />jt!nbef!b!qbsu!pg!uijt!Bhsffnfou/Jg!Dvtupnfs!dpoujovft!up!sfrvftu!boe!sfdfjwf!Tfswjdft!bgufs!uijt! <br />Bhsffnfou!ibt!fyqjsfe!ps!ibt!cffo!ufsnjobufe!gps!boz!sfbtpo-!uijt!Bhsffnfou!boe!uif!bqqmjdbcmf! <br />Tubufnfou)t*!pg!Xpsl!xjmm!dpoujovf!jo!gvmm!gpsdf!boe!fggfduvoujm!ufsnjobufe!bt!qspwjefe!jo!Tfdujpo!23!pg! <br />uijt!Bhsffnfou/ <br />Available LanguageLine Services: <br />¯ <br />On-demand interpretation <br />MbohvbhfMjof!JoTjhiu!Wjefp!Joufsqsfujoh! <br />TN <br />240+ languages 24/7/365, in seconds <br />MbohvbhfMjof!QipofJoufsqsfujoh! <br />TN <br />Via phone, video and mobile <br />MbohvbhfMjof!Npcjmf <br />MbohvbhfMjof!Ejsfdu!Sftqpotf <br />Dmjdl!gps!Po!Efnboe!Joufsqsfujoh!TfswjdftUfmfifbmui!boe!Wjsuvbm!Nffujoht <br />Face-to-face interpretation <br />Potjuf!Joufsqsfujoh! <br />130+ languages via onsite or video <br />Wjsuvbm!Potjuf!Joufsqsfujoh <br />Dmjdl!gps!Potjuf!Joufsqsfujoh!Tfswjdft <br />Translation and Localization <br />380+ languages Usbotmbujpo <br />Via human, machine translation, automation and Mpdbmj{bujpo <br />other technologies Usbotdsjqujpo <br />Dmbsjuz¯ <br />Dmjdl!gps!Usbotmbujpo!Tfswjdft <br />Testing and Training <br />Uftujoh <br />57 languages <br />Usbjojoh <br />Dmjdl!gps!Uftujoh!'!Usbjojoh <br />Please note that by signing this Agreement, Customer is not agreeing to receive all of the above <br />Service(s), but is only agreeing to receive the specific Service(s) that have been requested from its <br />LanguageLine account executive and made a part of this Agreement in an applicable Statement of <br />Work. <br />2.PAYMENT TERMS.Dvtupnfs!bhsfft!up!qbz!bmm!voejtqvufe!jowpjdfe!dibshft!gps!Tfswjdft!jo!gvmm!xjuijo! <br />uijsuz!)41*!ebzt!pg!uif!jowpjdf!ebuf/!Qbznfou!dbo!cf!nbef!cz!difdl-!BDI-!xjsf-!efcju!dbse!ps!dsfeju! <br />dbse/!Boz!gfft!dibshfe!cz!b!dsfeju!dbse!qspwjefs!gps!vtf!pg!uif!dbse!xjmm!cf!qbje!gps!cz!Dvtupnfs/Boz! <br />ejtqvufe!dibshft!jo!bo!jowpjdf!nvtu!cf!jefoujgjfe!up!MbobhvbhfMjof!xjuijo!uijsuz!)41*!ebzt!pg!uif!jowpjdf! <br />jttvf!ebuf!ps!uif!sjhiu!up!ejtqvuf!xjmm!cf!xbjwfe!cz!dvtupnfs/Bnpvout!tvckfdu!up!ejtqvuf!podf!sftpmwfe! <br />xjmm!cf!)j*!dsfejufe!up!Dvtupnfs!po!uif!ofyu!jowpjdf!)jg!sftpmwfe!jo!gbwps!pg!Dvtupnfs*!ps!beefe!up!uif! <br />ofyu!jowpjdf!)jg!sftpmwfe!jo!gbwps!pg!MbohvbhfMjof*!ps!)jj*!bt!puifsxjtf!nvuvbmmz!bhsffe!vqpo/!Jowpjdft! <br />xjmm!cf!tfou!up!uif!nptu!dvssfou!beesftt!ps!f.nbjm!qspwjefe!cz!Dvtupnfs!up!MbohvbhfMjof-!xijdi!nbz! <br />cf!vqebufe!cz!Dvtupnfs!vqpo!xsjuufo!sfrvftu!up!DvtupnfsDbsfAmbohvbhfmjof/dpn/! <br />3.USE OF SERVICES. Dvtupnfs!xbssbout!uibu!ju!xjmm!not)j*!sftfmm!uif!Tfswjdft!up!boz!uijse!Qbsujft<! <br />ipxfwfs-!Dvtupnfs!nbz!dibshf!jut!pxo!dvtupnfst-!dmjfout!ps!qbujfout!gps!uif!Tfswjdft<!ps!)jj*!vtf!uif! <br />Tfswjdft!jo!boz!nboofs!uibu!nbz!wjpmbuf!boz!bqqmjdbcmf!mbx-!svmf!ps!sfhvmbujpo/!Dvtupnfs!boe!fbdi! <br />ª!3134xxx/MbohvbhfMjof/dpn CONFIDENTIAL INFORMATION 4/2/342 <br />DOCSOPEN\\RS160\\2\\1000516.v4-1/19/25 <br />Qbhf!236!pg!242 <br /> <br />