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<br />ARTIC~E IV, Section l,B <br />Company may add o~ delete services <br />and programming from the system only <br />with the express written permission <br />of city Qr designated administrative <br />body. Please explain current services <br />and programming versus proposed services <br />and programming and document commission <br />approval of each change. <br /> <br />ARTICLE IV, Section 2 <br />Regarding interruption of service <br />and complaints. Requires pro rata <br />rebate if 3ervice is interrupted for <br />more than 48 hours in any 30-day period. <br />Has such interruption ever occurred? <br />Please document and explain rebates. <br /> <br />ARTICLE IV, Section 2,B <br />Regarding local office. Please <br />explain local office hours and explain <br />your compliance with the providing <br />of this information on an annual basis. <br />Please explain your procedures for <br />logging customer complaints, verify <br />your response within 24 hours, and <br />explain the location and form of your <br />compliance with the requirement to <br />maintain a record of all customer complaints. <br /> <br />ARTICLE V, Section 1 <br />Regarding initial construction <br />and line extension, refer to proposal <br />compliance analysis. <br /> <br />ARTICLE V, Section 3,C <br />Grantee shall promptly notify <br />city in writing of all delays known <br />or anticipated in the constructing <br />of the system. <br /> <br />ARTICLE V, Section 4,~ <br />Grantee shall, upon completion <br />of any work requiring the opening of <br />any streets, public or private property, <br />restore the same, including the pavement <br />and its grounds to as good a condition <br />as formerly and in a manner and quality <br />approved by city. <br /> <br />-ll- <br />