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a j- <br />Recnrr—%ndatinns for Cofttinunt— 1--nvement <br />Building on the program's strengths —and lessons from early staff transitions, limited <br />communication, and operational challenges —the next phase should prioritize clear <br />communication, consistent service design, and simple tools that help residents help <br />themselves (prioritizing online tool access). <br />Targeted Education & Messaging <br />Simplify and repeat a few high -impact messages —keep recyclables loose (not bagged), <br />avoid plastic film and foam, and prepare cardboard properly —delivered where decisions are <br />made (cart -lid decals, brief how-to videos, property -manager toolkits, and event handouts). <br />This keeps guidance consistent for both single-family and multifamily audiences. <br />Standardize Multifamily (MDU) Service Design <br />Reduce variability by documenting, and routinely refreshing, property -specific service notes <br />that cover container types/sizes, access devices, placement norms, and collection points — <br />especially for buildings with garages or multiple sites. Use these standards in pre -route <br />briefings to support predictable, reliable service. <br />Online Self•Service & Digital Reminders <br />Continue addressing online tool challenges for residents and property managers to be able <br />to easily manage cart requests, size changes, and general service questions. In addition, <br />offering opt -in digital reminders (email, text, or app notifications) for set -out days, holiday <br />schedules, and weather impacts will help reduce missed set -outs, lower call volume, and <br />create a smoother overall experience. <br />Open Communication & Collaborative Governance <br />Keep communication two-way and timely with regular coordination touchpoints. Proactively <br />engage community, elected officials and boards and commissions at key events to align <br />education, service expectations, and policy considerations. <br />Community Presence & Education Support <br />Show up where residents are. Staff and support City events and other educational <br />opportunities. Provide clear materials to reinforce best practices and build public <br />confidence. <br />4 Page 14 of 90 <br />