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according to a Waste Management official, paper collected dual-stream is added to the single-stream processing line "to improve the overall quality of the end product." Four paper mills in the Midwest were contacted to gauge their opinions on paper quality. Some of the mills had installed new or upgraded cleaning, sorting and handling equipment to separate out unwanted material, but they said that was an industry trend not directly tied to anyone MRF. While they chose not to give details of their relationships with any MRFs, they said they did not have any problems with paper quality from any of their suppliers including the Waste Management/Recycle America Alliance (WM/RAA) MRF. One mill did say it preferred not to use paper from single-stream MRFs. Surveys Roseville conducted two mail surveys - before and after. Near the end of the "before" period, Roseville sent residents in the test areas a pilot program introduction letter and survey. The survey was similar to the ones used by Eagan and Red Wing in the RMP study. The primary p~rposes of these surveys were to remind residents what was accepted in the program and to have them engage in self reflection about their recycling habits. Residents were asked to identify what they recycleaild give a reason(s) why they don't recycle other items. There were two policy related questions asked: what currently motivates you to recycle; and what would motivate you to recycle more. With three weeks to go in the "during" period Roseville)llailed a reminder letter stating that the pilot program was coming to an end and a satisfaction survey. Participants were asked about their satisfaction with the tested method and if they"",o~ld be willing to pay more fora change in service. Additionally the residents were asked what they liked an<tdisliked about the tested method. Finally they were asked to rank what was most important to them in designing a recycling program. Their choices were: how convenient the program is to use; the pricetheyha.ye to pay; how much ti1eprogram benefits the environment; and the amount of information the City sel1dsabp\Jtrecycling. Residents in the ~ingle-streilmt9~tareasWefe also asked if they were concerned about related issues that had been raised bY.)llembers of the pUl:Jlic during,qiscussions of single-stream recycling at the City Council in the summer of2003.Ti1ose issue choices. were: national research showing single-stream collection costs go down while 10callyp1'iFes are going up; lack of competition for single-stream service; potential for more material to be damaged4ue to additional processing or contamination at the curb. Survey Results Study participants were sent two mail surveys - one at the end of the "before" period called the pre-survey and one at the end of the "during" period called the post-survey. The pre-survey was designed to reinforce messages about what is accepted in the City's recycling program as well as elicit infonnation on resident's current recycling behaviors and beliefs. Forty-nine percent of the participants responded to the pre-survey. To be statistically valid, mail surveys typically require a 30-40% response rate. When asked about their current recycling habits, residents reflected answers given in the 2002 survey (available at http://www.ci.roseville.mn.us/info/waste/index.htm) and the focus groups - they are not putting 22