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-------------- Forwarded Message: --------- From: ��Karamafrooz, Denise" <Denis�,KaramafronzQ�O,RAMS�Y,MN.US> To: <c�ty,ca�ncalOc�.roseville,mn.{��> Subject: Roseville water Dept. Date: Wed, 28 Feb 2007 15:02:31 +0004 Dear Council Members; I am writing to you to commend one of Roseville's city employees. My family lives on Parker Ave. and has difficulty with our water pipes freezing in the winter weather. we have been told by the water department to keep our water flowing during the winter months but our water flow was inadvertently stopped and freezing occurred. My husband had left the country Tuesday, Feb. 13th and I was completely caught off guard when we did not have water flowing the next morning. I left work early that day and spent the afternoon trying to unfreeze the pipes myself. \ On Thursday, Feb. 15t�, I called the city and a gentleman by the name of Lyle came out and inspected the pipes. He told me I would need to contact a plumber as the pipes were frozen from the house to the street. After having two plumbers not show for appointments on Thursday and Friday, a third finally arrived � 4:30 pm Saturday for our 9:00 am appointment. He worked for two hours and then asked that I have the city return and flag the outside water line as I would need a welder to come Sunday morning. Lyle came back to our home and flagged the area needed. On Sunday I waited all day and the plumber and the welder never appeared. I called Lyle later in the afternoon in tears asking if he knew of anyone I could call who would be dependable and do the work. It had been difficult without water and I was at my wit's end. Lyle listened to me and told me if they did not appear by Monday, Feb. 19th, he would come! by and assist me. At the appointed time Lyle appeared with his coworker Josh, and began clearing my water line. By that time it had been 5 1/2 days without water and being in our home with our minor child was becoming increasingly difficult. Lyle was very concerned from the first contact I made with him and was extremely professional and helpful during this trying time. Lyle epitomizes the city employee who is helpful, concerned and willing to help a Roseville neighbor. I urge you to commend this fine gentleman for the fine employee that he is. During this difficult time I could not have asked for a more diligent person to assist me. I will always be grateful for his help during this trying time. Sincerely, Denise Karamafrooz