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REQUEST FOR COUNCIL ACTION Department Approval: Manager Approved: �� Date: 1 /3112005 Item No: 11, Agenda Section: Staff Reports Item Description: Consider Request to Create a New Position within the License Center Division Introduction The 2005 Adopted Budget appropriated monies for additional staffing at the City's License Center. The request for these additional monies was noted in the 2005 Budget Book, and was identified in Staffs presentation of the Finance Department-related budgets at the July 26, 2004 Council Meeting. The License Center is 100% fee based, and does not receive any property tax support. Staffing levels are predicated on the volume of customers and transactions carried out over the course of the year. Over the last twelve months, the License Center has experienced a steady increase in the overall number of customers, specifically in the area of auto dealer licensing and passports. This continued growth has necessitated the need for additional staffing. Discussion Items The License Center currently has seven (7) full-time positions and nine (9) part-time positions. The new position would be structured as a 3/a-time License Center Representative position with pro-rated benefits. The salary range would be $13.96 to $16.42 per hour - the same as the other part-time positions. The addition of another part-time position would allow for improved customer response times for all services, especially for those services that are experiencing the longest wait times. The position will also allow the License Center to consider expanding its presence among area auto dealers and speed up the issuance of passports — which have proven to be the License Center's most profitable areas. �Profits from the License Center are expected to continue providing at least $170,000 annually to � support other City operations for the foreseeable future. Financial Impact The additional staffing costs of approximately $26,000, are expected to be more than offset by the additional revenues generated from auto dealer licensing and passports. Inflationary-type increases in these revenues are expected to keep pace with increasing personnel costs over time. However, if these revenues prove insufficient, the City has the ability to downsize the staffing level through normal attrition. Both the additional staffing costs and expected revenues are reflected in the 2005 Adopted Budget.