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Memo-Chief Wood May 17, 2000 page two Mr. Dame declined because as he stated, "he was not going to stand in a public lobby and discuss his personal business." Even though CSO Philaphandeth and I spent 20 minutes with Mr. Dame that afternoon, we never did find out what Mr. Dame wanted. The session ended with Mr. Dame leaving me his business card so you could call him to set up a brief ineeting. The morning of April 20, Mr. Dame was informed by the city prosecuting attorney's office that the police report he wanted appeared to still be under investigation. Mr. Dame was instructed to contact the Roseville Police Department's Juvenile Officer, Maureen Sikorra, to verify the availability of the report. Instead of calling Officer Sikorra as instructed by the city prosecuting attorney's office, Mr. Dame came directly to the Roseville Police Department front window and asked for a copy of the report. At that time, Mr. Dame was informed by Investigator Hawley that the report could not be released because the case was still under investigation and involved juveniles. Investigator Hawley, however, did take the time to explain the circumstances of the case to Mr. Dame. Mr. Dame was concerned about the seventy of the charges against one individual in the report (not a juvenile). Investigator Hawley explained to Mr. Dame what the charges were, and it appeared to Investigator Hawley that Mr. Dame was satisfied with that explanation. Later that same day, Officer Sikorra left a phone message for Mr. Dame informing him that the case was now charged out, and there was now a copy of the report available for him at the police department. Mr. Dame did not return her call or come in for the report during normal business hours. Mr. Dame did contact me by phone at 4:30 p.m. that same day. He wanted me to fax the report to him. i informed Mr. Dame that the Roseville Police Department did not fax reports. I also told him that there would be a$5.00 charge for a copy of the report. Mr. Dame then said he would come to the police department to view the report-for which he could not legally be charged. I informed Mr. Dame that he had that privilege. He then told me he would be at the Roseville Police Department in about 20 minutes. I told Mr. Dame that the window was now closed, and he would have to come to the station between the hours of 8:00 a.m. and 4:30 p.m. the next day (Friday) to view the report. To date, Mr. Dame has not come to the station to view or purchase the report even though you also called and left a message for him to Jet him know he could call you or come in for the report, Given the above facts, it is my belief that the Roseville Police Department made every reasonable effort to provide exemplary customer service to Mr. Dame.