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City of Roseville, Minnesota <br />September 8, 2009 <br />Page 7 <br />The Public Works Department ]gas developed service level standardslbenchmarks far 34 of these services <br />as shown in the table below. <br />Service Level StandardsBenchntarks <br />Seri°ice Sen~ice 1x'.~el StandardsBencEu~>vrks <br />Citi~xn Commission Suppon 1 ] -12 Mcctin~s per year. packets, fallow-up <br /> <br />Genera] En>>tnecrine Activities As-built surveys - I5 days, plat checks - 5 hours: City complaints investigated - 2A <br />]xturs <br />Easenx:nt/Ris~tt-n1=Way Permits Nurnher of R01~' Yerntits issued! compliance: permit lees collected <br />Cotitnntrtit~° Develnpntent ~ Planninn Number of pemtits/applications re viewed) corrytliance with code <br />Municipal State Aid Reports Receive n><txirnum funding level possihlL <br />Traffic ControUManagentent/Signs 2o~/n siarts replaced annually to meet federal r€tandate. <br />Arden Hills -Non Project Related. Service level satisfaction. revenue <br />Falcon Heieltts -Non Arojcct Related Number ofhnurs spent, Revenue <br />Erosion Control Inspections Nwnber of ROW Permits issued: penitit fees cnikcted <br />As-built llrawin~s - Nnn Project Completeness of Ashuilt []rawin~s the City has nn file. <br />Survey l`1 isce Ilartenus N umber of hours <br />G1S -Public Works Levclofdeiail; Number ofn;aps produced annually(340j. <br /> <br />G1S - Ran> ev County User Grctup Yearly costs for Cigr of Roseville to purchase thew ite€ns from Ramsey County as a <br />non-nx:rnber: $42.395 (savings of $39,002.42 per year for members) <br />Buildings R Grounds Maintenance Maintenance cost per syuarc font <br />Snow Pawing Fu13 pbw went at 2' ;complete oily Jbr 2°-8" snowfall in ] 2 hors nr less <br /> <br />Tree Trintntino Number of trees Ct-inuned anntuflly; cost per tree trinutx d~ - Approxirrratehr I QOD- <br />1500 trees tt~iinnx:d annualh~ C $:~D - $45 each <br />Equipnx nt Ordering artd Planninsr Life cycle cost ttf vehicles/equipment <br />Rig]tt-of=~'Vay Maintenance and Managen~;nt Nutntter of complaints, cornplirrx:nts <br />Streetscapc Nurnher nf'complaint.s nr positive comments -Feedback <br /> <br />Street Maintenance & Repair Pavemeru Condition Index Average and 1]ollars of Backlog: Street Sweep 20{)$ <br />cost $90.4811ane mik <br /> <br />Pathway Maintenance & Repair Miles of parking lots maintained annually, miles of re-pa«d pathways annually (I ); <br />miles of concrete sidewalk and hitwninnus pathways maintained annually (G5) <br />Vehick; Maintenance Repair cost per type <br /> <br />Prpject Planning 8~ Management Nurnher of projects; ntunber of nx:etings atterxlcd; nurnher of ntailins; engineering <br />cost <br /> <br />Desitm ~ Feasibility Studies (Projects) Nurnher ofCity Contracts: trnal engineering costs 12°I~-16`7 compared to lb9n- <br />2D°I~ if using camsultants <br /> <br />Sun~ey Pre-Construction (Projects) Annual City Project Antnunts ($2 - 5 rnillirrn annually): nurnher of city contracts: <br />engineerinn costs <br /> <br />Surrey Construction (Projects) Annual City Prn.jeci Amoutns ($2 - 5 million anrn4dl}°); nurnher of city contracts: <br />engineering costs <br /> <br />lnspections (Projects} Annual City Project Antnunts ($2 - S ttvllxtn annual]}-): number of city contracts; <br />cnaineerina costs <br />Ashuilt 1rawings (Projects) Nurnher of Ashuilt dra.win,s contpk:ted annually; accuracy of record drawings <br />Penciin~ Assessments Number of inquiries responded to annually; number of assessed pmpcnies <br />GIS Public Works I'rnjec[ Nunther of ntitps cre<•ited annuath': number of public meeting exhibits <br />Arden Hills -Project Related iUtrntber of hnttrs spent <br />Falcon Heights -Project 12elated Nurnher ofhnurs spent <br /> <br />GrLStnnlL'r' Citizen Service Nurnher of culls taken. custon>`r inquiries resolved. Setters sent. etc.; nurnher of <br />complaints tracked. street li~]tt U~acked, etc.- <br />Organi<.ationtt] Management Customer Satisfaction. Goals met. Mission AchiLVed <br />