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Identification of mutual interests and concerns for each party to the dispute - What <br />are 'their' interests, what solution will work for all parties involved? <br />Separation of the personality of the parties from the problem. <br />Avoidance of any party to 'taking a position.' <br />Here are a few tips for resolving conflicts: <br />Bring up the issue as soon as possible and when things have cooled down. <br />Focus on the problem or issue, not the person; the problem is mutual and solvable. <br />Hold all parties responsible for arriving at a solution. <br />Strive for solutions where everyone wins. <br />A few tips to help you and your neighbors to work out everyday conflicts are offered: <br />Talk Directly <br />. Communicate directly with the people involved. Meet face to face <br />or talk on the phone. <br />Choose a Good Time. <br /> Consider a time when the person will be most receptive to <br />bring up your concern and allow enough time for thorough discussion. <br />Plan Ahead. <br /> Think about what you want to say in advance. Perhaps writing down <br />key points and questions will help you explain your perspective and how it affects <br />you. <br />Don't Blame or Accuse. <br /> Focus on what you have observed and how it impacts <br />you. Remain open to hear a perspective other than your own. <br />Give Information. <br /> Don't try to interpret the other person's behavior.Instead, give <br />information with a focus on how it affects you and your own feelings. <br />Listen. <br /> Give the other person a chance to explain his or her view, describe their <br />own concerns, and share their own feelings. Try to understand their perspective. <br />Show That You are Listening. <br /> Although you may not agree with what the other <br />person is saying, tell them that you hear their concerns and you are glad to be <br />discussing the problem together. <br />Discuss Thoroughly. <br /> Once you start, get all the issues and feelings out in the <br />open. Don't ignore the part that seems "too difficult" or "minor." <br />Work on a Solution. <br /> Two or more people cooperating to find a creative solution <br />are much more effective than one person demanding that another make a change. <br />Follow Through. <br /> Agree on when and how you will check in with each other to <br />monitor your progress. <br /> <br />