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Our goal is to provide you with tl~e highest quality consulting services. We <br />value you as a client and need your help in identifying your Ievel of satisfaction: <br />with our existing service by compteting the following assessment. <br />Client Satisfaction Assessment <br />To: <br />Service: <br />Please evaluate us on this recent work: project- <br />We would appreciate your response within one week of receiving this survey <br />Date: January, 1995 <br /> Vcry Somewhat Ncithcr Satisficd Somewhat Vcry <br />Section I: General Satisfaction Satisficd Satisficd Nor Dissatisfied Dissatisfied Dissatisfied <br />1. How satisfied are you with SEH? ~ ~ ~ ~ ~ <br /> Might or Probably Definitely <br /> Definitely Probably Might Not Not Not <br /> <br />Will you continue to use our services? <br />2 <br />0 <br />~ ^ ^ ^ <br />0 <br />. <br />3. Would you recommend our services to others? ~ ~ 0 <br /> Very Somewhat Neither Satisfied Somewhat Very <br />Section II• ServlCeS Satisfied Satisfied Nor Dissatisfied Dissatisfied Dissatisfied <br />4. How satisfied are you with SEH staying with Budget? ~ 0 ~ <br />a} Original fee estimate ^ <br />~ O <br />~ 0 ~ a <br />b) Contract extensions or additions ~ ~ ~ ~ <br />c) Final project fee ~ <br />5. How satisfied are you with the Timeliness of SEH services? Q ~ 0 <br />a) Response to your questions ~ <br />~ ^ <br />~ ~ ~ ~ <br />b) Meeting project schedules ~ ~ O ~ ~ <br />c) Delivery of final product 0 ^ p ^ O <br />d) Pursuing agency approvals <br />6. How satisfied are you with the Technical results? ^ ~ 0 ~ <br />a) Accuracy of construction cost estimate o <br />~ 0 ~ ~ <br />b) Number of changes required ~ ^ p p ^ <br />c) Level of completeness ^ <br />~ 0 ~ ~ p <br />d) Meeting your standards <br />a <br />~ ~ <br />` ~ 0 <br />e) Thoroughness of investigations <br />~ <br />~ . <br />~ <br />o <br />^ <br />Meeting your expectations <br />~ <br />7. Hoy;~ satisfied are you with SEH Communications? ~ ~ ~ <br />a) Keeping you abreast of project status ~ <br />^ ~ <br />~ ~ ~ ~ <br />b) Ability to contact the right person ^ ~ 0 0 ~ <br />c) Ability to get complete information ^ ~ ~ 0 ~ <br />d) Presentation of information <br />0 <br />~ ~ a 0 <br />e) Communicating to the right people ~ 0 ~ <br />f) Frequency of communications <br />O <br />O <br />(Over, please) <br />