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GEORGE FRAMBO <br />2509 Pearson P�kvray <br />Brooklyn Park MN 55444 <br />(763) 5604358 <br />OBJECTIVE <br />Seeking a Currency Exchange License under the provisions of Minnesota Statute chapter 53A. <br />QUALIFICATION <br />With more than ten years experience in the customer service industry. Received a Bachelor of Science Degree <br />in 1995 froII1 the Rochester Institute of Technology in New York where I was a recipient of a Time Warner Co. fiill <br />academic scholarship. Participated in two franchise training sessions and qualified to own and operate a Currency <br />Exchange like United Check Cashing. Ability to tap into over 30 years of fr�nd�ispr management experience. <br />EXPERIENCE <br />Merrill Corporation, 1515 Energy Park Drive, St Paul MN Jan 2000 — February 2002 <br />Project Manager <br />. Directed production of Security and Exchange Commission (SEC) documents and all Edgar electronic filings. <br />. Facilitated client's in-house, customer interface over the telephcme and in person to understand job specification. <br />. Served as printing expert, determined schedules informed c�stomers of progress and resolved client issues. <br />. Monitored job progress, ensured that appropriate information regardiig job was capture for accounting, <br />customer services analytical and marketing purposes, and instructed all other departments in the live of a job. <br />. Promoted company in client interaction liaises with sales/corporate clients and production in all aspects of a job. <br />JAPS OLSON CO3 7500 Excelsior Blvd. St Louis Park, MN April 1997 - Jan 2000 <br />Computer Services Representative <br />. Coordinated all phases of DirCCt mail production through the in-house service bureau, imaging and mailing. <br />Directed annual production of well over 100+ million direct mail pieces for major credit card acquisitions <br />and other financial institutions with combined annual sales in excess of $10 -$ 12 million. Increased customer <br />retention, exceeded customer expectation and adopted customer satisfactioo as the number one priority. <br />R&D Coordinator <br />. Participated in a leading-edge technology R&D in the implementation of on-demand digital variable data <br />printing adopting Xeikon and Va[iSCCiPt digital technologies. <br />JFB & Sons Lithographers lnc., West Babylon, New York Aug 1995 • Nov 1996 <br />Production Planner/Customer Service Representative <br />. Coordinated all phases of print manufacturing through finishing and shipping. <br />Provided customer service, produced business forms, catalogs, magazines and annual reports. <br />Provided daily production and press schedules, billing, and quality control. <br />. Maintained and retrieved manufacturing records and using Programmed Solution Inc. management system. <br />TIME INC., A TIME WARNER CO., New York summer 1993 � 1994 <br />Production Coordinator - Transmission Group <br />. Provided technical support to Edit Production, Imaging and all remote-printing plants. <br />. Setup queues and group on Scitex Whisper and established links via ethemet. <br />Transmitted electronic and digital magazine pages to all international and domestic printing <br />plants within Tie Inc. network and maintained worldwide communication links. <br />New York City Taxi & Limousine Commission July 1987 -Jan 1992 <br />Independent Cab Operator <br />Provided public service to the New York City residents as a licensed Cab operator with the New York <br />City T&LC Yellow cab operator. <br />EDUCATION <br />ROCHESTER INSTITUE OF TECHNOLOGY, Rochester, NY Summer 1995 <br />Bachelor of Science degree in Printing Msnagement <br />University of Maryland University College, MS in E-Commerce Present <br />