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July 2018
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Arden Hills Notes Newsletter
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July 2018
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The Official City Newsletter for Arden Hills Residents July 2018 <br />City staff respond to questions about letters from Service Line Warranties of America <br />The City has partnered with Ser- <br />vice Line Warranties of America <br />(SLWA) to offer protection for <br />homeowners in the event of damage or <br />breakage in their sewer and water lines. <br />Residents have received letters from Ser- <br />vice Line Warranties of America (SLWA) <br />that have used the City’s logo and City <br />signature in their marketing materials. The <br />letters were approved by staff and Council. <br />The Council will readdress the marketing <br />campaign at a future work session. <br />Following the launch of the program, the <br />City has received several inquiries. Below <br />are the questions being asked along with <br />responses from City staff. <br />How did this partnership come about? <br />The City partnered with Service Line <br />Warranties of America after receiving calls <br />from residents over the years who have <br />asked whether the City offered this type of <br />program. <br />What does the partnership entail? Is the <br />City making money from the program? <br />The partnership with SLWA is a marketing <br />agreement only. SLWA offered, and the <br />Council declined, to receive royalties or <br />revenue from its partnership with SLWA. <br />The intent of the program is to offer af- <br />fordable insurance to homeowners, most of <br />whom are not aware that they are finan- <br />cially responsible for service line repairs <br />on their property. <br />Are residents required to have sewer <br />and water service line insurance? <br />No, residents are not required to carry in- <br />surance or to choose this company as their <br />insurance provider. <br />The coverage is optional for residents and <br />residents are free to respond or to discard <br />the letters. As with any program offering, <br />residents should check their homeowners’ <br />policies and do research before choosing to <br />participate. <br />Why did the City partner with SLWA? <br />Staff met with City Councilmembers and <br />an SLWA representative during a Council <br />Work Session to discuss the partnership <br />details. SLWA and its parent company, <br />Homeserve, are the largest provider of <br />water and service repair plans in North <br />America and have an A+ rating from the <br />Better Business Bureau. <br />More than 400 cities across the country <br />have affiliated with their services, and <br />they have been endorsed by the National <br />League of Cities. Several Minnesota cit- <br />ies are in long-standing partnership with <br />SLWA. It appears that the rates offered by <br />SLWA fall in line with similar programs. <br /> <br />What has been the response to date since <br />launch of the program? <br />Since launching the program with SLWA, <br />the City has received several inquiries. <br />Some residents have general questions <br />about the program, some of them have <br />thanked the City for making the program <br />available, some have noted difficulties <br />when contacting SLWA, and some have <br />alerted the City to negative national press <br />about the program, including some cities <br />across the country that have opted to end <br />their contracts with SLWA. <br />Staff is not aware of any Minnesota cities <br />that have rescinded their contracts. <br />What should I do if I have more ques- <br />tions? <br />Residents who have questions about the <br />details of the insurance provided by SLWA, <br />should contact SLWA directly at 1-844- <br />257-8795 or visit SLWFA.com. <br />Residents who have concerns with SLWA’s <br />customer service, or the City’s partnership, <br />should call the City at 651-792-7800, or <br />fill out a Request Tracker complaint on the <br />City website. <br />At this time, because the program is so <br />new, and the City has received some posi- <br />tive feedback thanking staff for offering <br />this service, staff will continue the program <br />and will monitor responses. Please contact <br />City Hall if there are direct service con- <br />cerns with SLWA. <br />Where can I find more information? <br />There is an article and fact sheet on the <br />City website homepage in the City News <br />section that outlines the program and fre- <br />quently asked questions. <br />The program was also outlined in the May <br />issue of Arden Hills Notes. <br />Are you interested in running for the <br />Arden Hills City Council? See page 3 <br />for details. Candidate filing packets will <br />be available July 12. <br />City Council election info
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