5C, Council Chamber's Sound System Upgrade

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��o Ti�RflE�J ♦�Q BRo-rtiE�s �n�c Audip Vesual Design & lntegratian Since f97�' 3300 UniversityAvenue SE Minneapolis, MN 55414-3326 www.ti ern eybrothers.co m 612.331.5500�800.933.7337�Fax - 612.331.3424 Tierney Brothers Premium Warranfy Program Designed for: City of Arden Hiils Tierney Brothers, Inc. prides itself on providing the best service possible to our customers. At Tierney Brothers, your success is our responsibility. When we integrate a solution for your equipment needs, we not only supply the product, we supply quality installation and service. A preventative maintenance check will be scheduled to evaluate, test and clean all of the equipment included in your system. Preventative maintenance on your system/room can prolong the life of your equipment. During a non-scheduled service call, our technicians will evaluate the problem and complete repairs on site if possible. If any parfs are required to repair your equipment, an estimate of product pricing will be given before work begins. Under cerfain circumstances, equipment may need to be brought back to our facility for repair. Maintenance Program Terms and Conditions Tierney Brothers, Inc. warrants the installation you have pvrchased from Tierney Brothers, Inc. from defects in materials and workmanship, under normal use, during the One Year Premium Warranty period. Normal use is defined as operating the system within its designed specifications. Included in the One Year Premium Warranty the customer will receive: • Unlimited Phone Support • On-site service * • Unlimited Training (SMART Technologies not included) • Discounts on Lamps and Accessories • Preventative Maintenance Check Tierney Brothers, Inc. will visit the customer's site and complete a preventative maintenance check toward the end of the one year warranty. The warranty start is effective from project invoice date. If a maintenance plan is written for an existing room, the contract invoice date is the effective starf date of contract. During the warranty period, Tierney Brothers, Inc. will first work to resolve any problems by troubleshooting over the phone. If Tierney Brothers, Inc. Support Specialists determine that the issue cannot be resolved over the phone, a Technician will be dispatched to your location(s) within 24 hours (if necessary) of the original call (Monday through Friday S:OOam - S:OOpm, excluding national holidays). Customers outside of a 150 mile radius of Tierney Brothers, Inc. are subject to mileage and trip charges. If service is required after the One Year Premium Warranty period has expired, the customer will be billed at Tierney Brothers, Inc. current labor rates. If the customer has purchased a Tierney Brothers, Inc. Extended Maintenance Agreement, that will commence at the end of the One Year Premium Warranty. If you would like additional information regarding Tierney Brothers, Inc. Extended Maintenance Agreements, please contact your Tierney Brothers, Inc. Sales Representative at 612-331-5500. To obtain warcanty service, you must contact a Tierney Brothers, Inc. Support Specialist at 612-331-5500 or by email at techservice@tierneybrothers.com. The model and serial number on failed equipment may be required when requesting warcanty service (if applicable). The customer will be required to describe the nature of the failure, and may be required to perform other failure identification or isolation activities while working with the Support Specialist over the phone. M on-site visit will be performed only if it is deemed by Tierney Brothers, Inc. Supporf Specialists that the issue can't be resolved over the phone. Tierney Brothers, Inc. will send out an email 60 days prior to one year warcanty expiration requesting the customer to contact a Support Specialist at 612-331-5500 or by email at techservice@tierneybrothers.com to schedule a Preventative Maintenance Check. Customer may call to schedule Preventative Maintenance Check prior to the 60 day period if they require it done at an earlier date. Preventative Maintenance Checks are done Monday through Friday 8:OOam - S:OOpm. Customer is responsible for providing access for up to 2 hours per room for Preventative Maintenance Check. If Customer doesn't contact Tierney Brothers, Inc. before one year warranty has expired, the Preventative Maintenance Check will be void.